Server

Join our fun, funny and successful team! All employees are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests.  Employees must work well as a team, maintain confidentiality and adhere to company policies.

SUMMARY:  To provide friendly, attentive, and timely service to create a memorable experience for all guests. The server’s primary objective is to show our guest hospitality and build relationships out of each guest that enters our venue.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Provide service to patrons and is accountable for an assigned section.
• Assumes 100% responsibility for quality guests’ experience
• Thorough understanding of The Godfrey – I|O Godfrey Roofscape, culture, history, rules and policies.
• Perform opening and closing procedures including but not limited to the set up and break down of stations, cleaning tables and checking tables before service is provided.
• Responsible to “up sell” on any given opportunity
• Maintain and ensure the overall cleanliness of each assigned station and the establishment.
• Ensure that all procedures concerning bar tabs and the transfer of tables are met.
• Perform accurate cash/credit handling and POS procedures
• Must be very familiar with all food and beverage items
• Know what daily specials are and what they cost
• Up sell food and beverage items
• Understand the Chefs vision and passion for the menu he has created
• Know the restaurant- style of food “American Inspired Cuisine”
• Check identification for proof of age when required
• Monitor guests drinks and anticipates guests needs
• Using the Food menu as another selling tool to enjoy our Chef created cocktails
• Provide friendly, courteous and professional service to all internal and external customers/guests, at all times
• Help support staff (if any: back waiters, runners) when needed (running food, bussing tables) in order to comply with standards and provide responsive customer service.
• Retain and maintain complete knowledge of all food and beverage items
• Must be knowledgeable about Hotel, Restaurant/Lounge and surroundings, i.e. nearby entertainment, stores, hotels, etc.
• Perform all duties and sequences of service in adherence to standards
• Must have the ability to work a flexible schedule and late hours when necessary
• Must have the ability to report to work on time and on a regular basis
• Know your schedule and what time to be here for each shift. All employees of I/O must be here 15 min prior to your scheduled start time, you will clock in no more than 5 minutes before your scheduled shift time
• Other duties as assigned as management sees fit
• Learn the names and personally recognizes repeated guests, while creating new ones.
• Thank guest for their visit and invite them to return.
• Attend all scheduled employee meetings and brings suggestions for improvement.
• Notify manager-on-duty any time a guest is not 100% satisfied with their experience.
• Ability to know the signs of intoxication and inform a manager if a guests needs to be “cut” off.
• Follow Illinois and Chicago laws on carding people as well as the correct forms of ID.
• Any other duties as assigned.

OTHER SKILLS AND ABILITIES REQUIRED:

• Excellent verbal and written communication skills
• Must have overall knowledge of alcohol, wine, and beer
• Customer service oriented
• Excellent organizational skills
• Wine knowledge and experience
• Allergy chart knowledge and experience
• Ability to work in a team independently
• Ability to multi task and meet deadlines
• Ability to successfully work in a fast paced environment
• Ability to maintain composure in a potentially stressful environment
• Ability to attend all required company meetings
• Must be state required age to serve alcohol
• Knowledge and familiarity with state liquor liability laws

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand (for long hours); walk, handle, or feel, grasp, and hold objects, tools, or controls.  The employee is frequently required to reach with hands and arms; balance (food service trays, plates, glasses included); stoop; crouch; bend; talk; hear; taste; and smell.  The employee is occasionally required to kneel.  The employee must occasionally lift, carry, pull and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Qualified individuals with disabilities may be provided reasonable accommodation to enable them to perform the essential functions of a position, so long as such accommodation does not result in undue hardship to the organization.  The noise level in the work environment is usually loud and potentially stressful.