Reservationist
Sartiano's
99 Prince Street, New York, NY
Sartiano's hiring Reservationist in New York, NY

Sartiano's hiring Reservationist in New York, NY

Sartiano'sMore Info

Full/Part Time • Hourly ($22.00 - $24.00)
Expired: Apr 3, 2025

Sorry, this job expired on Apr 3, 2025. Below are other jobs that may be of interest to you.

Required Years of Experience

0-1 years


Job Details
Job Description:
The Reservationist is primarily responsible for taking reservations and communicating guest inquiries accurately and in a timely fashion.  The Reservationist also follows up with every reservation to confirm every detail and guest need so that the restaurant delivers upon them accurately.   Most communication will be handled over the phone and email.

Responsibilities: 
• Answer incoming calls in a timely manner
• Take reservation notes following Sartiano's standards
• Notes any dietary restriction and special request on each reservation and code guests accordingly
• Must be familiar with multiple dining periods and specific offerings and services to provide the most
accurate information
• Handles guest inquiries and complaints courteously and efficiently within the company policy and
also advise management
• Process orders, forms, requests and reports
• Communicates effectively with Reservations Manager regarding various private hire inquiries and VIP clientele
• Provide the highest level of customer service at all times
• Able to take detailed messages and liase between restaurant management team to follow up with inquiries
• Responds professionally to various requests and promotes positive guest and employee relations


Qualifications:
• One year experience in the area of Reservations
• Proficient level of computer skills: Resy, Microsoft Outlook, Word, Excel, Adobe
• Recognizes and handles confidential information with a high degree of sensitivity
• Ability to set priorities and meet deadlines
• Must have the ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner.
• Excellent phone etiquette and the ability to multi task on multiple devices (phone, iPad, desktop, etc)
• Great time management, interpersonal, organizational, and communication skills
• The ability to work in a fast paced environment and adapt to changes with ease
• Good working knowledge of office equipment (i.e. PC, fax, printer)
• Must be able to work Thursdays, Fridays, Saturdays and occasionally other days of the week as needed

Physical Requirements:

  • Must be able to seize, grasp, turn and hold objects with hands
  • Must be able to work on your feet for at least 10 hours
  • Fast paced movements are required to go from one part of the club to others
  • Must be able to move, pull, carry or lift of up to 50 pounds on occasion and 35 pounds regularly 
  • Occasional environmental exposures to cold, heat, and water.
  • Occasionally kneel, bend, crouch and climb as required

Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.

Bond Hospitality and Mercer 1, LLC (DBA: Sartiano’s) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Compensation Details

Compensation: Hourly ($22.00 - $24.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, 401k, Commuter Benefits


Required Skills

Strong Communication Skills

Attention to Detail

Customer Service Orientation

Problem Solving Skills

Ability to Work Under Pressure

Team Collaboration

Adaptability to Changing Environments

Time Management Skills

Organizational Skills

Ability to Handle Confidential Information

Interpersonal Skills

Ability to Follow Company Policies

Proficiency in Multitasking

Ability to Work Independently

Familiarity With Hospitality Industry Standards

Read more

View Job Description

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Italian

Fine Dining, Upscale Casual, Cafe

Part of BOND Hospitality

Sartiano's was born from the Tuscan heart and soul of Italy. Business leader, Restaurateur, and Lifestyle Architect Scott Sartiano introduces his latest concept, appropriately chosen after his namesake. Founded at the Mercer Hotel, New York, Sartiano's embodies a classic modern Italian twist at the most premium level while maintaining a familiar spirit that is meant to be shared.

The Cuisine:
Alfred Portale will lead the culinary direction as the Chef managing Partner. The uniquely crafted menu hones in on a specialty to set the tone for the fine dining experience. Building off the foundation of offering specialized meats, Sartiano's establishes itself as an authentic Italian restaurant.

The Executive Chef:
Chef Chris Lewnes, a Brooklyn-born Italian American, grew up surrounded by the flavors and aromas of Italian American cuisine in central New Jersey. After attending Rutgers University and earning a degree in journalism, Chris decided to embrace his love for cooking and pursue a career in the culinary arts. After graduating from the Institute of Culinary Education, in New York City, Chris took a position as Chef de Partie at Batard. Mentored by Chef Markus Glocker, he honed and developed his skills in classic French technique and gained experience cooking in fine dining. After two years at Batard, Chris was asked to join Chef Glocker as a sous chef at Keith McNally's Augustine restaurant in the Beekman Hotel. When the pandemic forced Augustine to close its doors permanently, Chris took the opportunity to take the next step in his career. He landed a job working as the Chef de Cuisine at American Brass in Long Island City. Three years later, Chris felt he was ready for a bigger role and the chance to bring his own creative vision to the table. As fate would have it, Chris was approached by Chef Alfred Portale with the exact opportunity he had been waiting for: the position of Executive Chef at Scott Sartiano's namesake restaurant, Sartiano's in The Mercer Hotel. Chris is excited to work alongside Chef Portale, a pioneer of New American cuisine, in a legendary location, and finally get the chance to share his love for Italian American cuisine in New York.

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