Host

The Host/Hostess is responsible for the reservations and table seating to maintain the highest company standards of F&B quality and service. The reservationist will maintain excellent reservation practices and managed the flow of guest’s day in and day out. The head reservationist host will make a seating floor plan according to the reservations and communicate important guest information to the service team. The host team will greet the guests at the door and ensure a smooth guest seating flow throughout the day. As a host, you will be responsible for always providing a prompt and friendly welcome to all our guests by following the brands' standards. This role will set the stage for the guest experience by greeting, seating the guests, and assisting the management team with the table management system. Experience working in World's 50 Best, Bib Gourmands, or Michelin-starred establishments is strongly preferred.

 

Essential Function:

·      Responsible for guiding the guest through the dining experience and contributing to the team and operation's overall success.

·       Make all our guests feel comfortable and let them know you're there to take care of them personally.

·      Provide each guest with a friendly welcome and farewell to ensure a positive and memorable phone call.

·      Ensure communications with managers to ensure guest satisfaction.

·      Comprehensive knowledge of our reservation platform

·      Provide information to staff with clear and sensitive information with regards to dining preference, allergies or celebrations management on chit to update guest profiles in the reservation system.

·      Perform side work at the start, during and end of each shift as required by the checklist.

·      Monitor and observe the reservations sheets. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

·      Be ready and willing to assist fellow reservationist or hostess as situations arise.

·      Be ready and willing to assist the server assistant with clearing and resetting tables.

·      Ensure all guest communication is answered on behalf of the restaurant.

·      Reports to work on time and as scheduled.

·      Understands shift ends once approved by MOD.

·      Communicates any problems, challenges, complaints, or service difficulties, in a timely manner, to the manager on duty or beverage manager

·      Responsible for the proper use and maintenance of all associated equipment.

·      Follows company guidelines regarding uniforms and personal hygiene.

·      Ensures that company policy regarding drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped and referred to the Manager on duty immediately.

·      Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

·      Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and following the restaurant's preventative maintenance programs.

·      Be knowledgeable of restaurant policies.

 

Education and/or Experience:

·      A minimum of 1-2 years of experience in a hostess restaurant position

·      Knowledge of MS Office, Resy, OpenTable, Seven Rooms

·      Be able to learn our menu, including food, beverage, and wine; maintain 

a working knowledge of all changes provided by management.

Language Skills:

·      Ability to read, speak and interpret documents in clear English.

·      Must be able to communicate clearly with managers, kitchen and dining room personnel, and guests.

Physical Ability:

·      Be able to reach, bend, kneel and frequently lift to 50 pounds.

·      Be able to work in a standing position for long periods of time (up to 10 hours).

·      Specific vision abilities that this job may require include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.