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Host / Reservationist
Hazel
808 V Street Northwest, Washington, DC
Host / Reservationist at Hazel

Host / Reservationist at Hazel

HazelMore Info

Full Time • Hourly (15 + tips)
Expired on Jun 14, 2017
Requirements

2 years

Job Details

Hosts have one of the most important roles building guest relationships and as they set the initial tone for their entire experience. Hosts help dictate the flow of the evening, which can have a dramatic impact on every meal throughout the night. They are responsible for managing reservations and walk-ins, seating the dining room in a manner that both optimizes guest comfort and the restaurant’s success. Lastly, they are responsible for communicating with servers and managers to ensure an open dialogue regarding all guest notes and special requests.

Some qualities that we look for in great hosts are:
Friendly and professional demeanor
Ability to comfortably multitask
Maintain poise in high-pressure situations
Make solid eye contact and comfortable maintaining conversations
High set of professional standards
Eager to learn and develop
Capable of standing for an extended period of time

A host’s areas of direct responsibility include but are not limited to the following:
- Be a constant presence at the host stand and available for any guest
- Greeting and acknowledging all guests
- Checking coats and other items
- Answering phone calls, managing reservations
- Ensure guest comfort and satisfaction
- Communication with other staff regarding guest notes
- Answering detailed guest questions
- Maintaining a clean and organized host stand
- Uphold standards of the Neighborhood Restaurant Group brand

Always keep in mind that you are a part of the NRG team. From time to time your team members may ask you for help or your manager ask you to step onto another task. Cheerful flexibility is a requirement of the job. If you don’t understand something, please ask the MOD or another senior staff member.

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Upscale Casual

Part of Neighborhood Restaurant Group