Title: General Manager- CHICAGO, IL
Reports to: Director(s) of Operations, LSD Directors and Partners
Position Objective:
The General Manager of Land and Sea Dept. restaurants ultimately the caretaker of staff, service, property and guests. The General Manager motivates staff to achieve the highest level of service and sales through the cultivation of job skills, knowledge and morale. They are responsible for the safety and security of all employees, customers and company assets (building, cash, equipment, supplies). The General Manager will learn from the LSD Director & Manager team to oversee budgets, labor, sales, property, service and hospitality-related initiatives, but will ultimately own these measurables. The mission of this position is to uphold the fun, warm and contemporary environment created by Land and Sea Dept.
Essential Duties and Responsibilities*
*May perform additional duties as assigned
*Must be able to lift 40 lbs and stand for extended periods of time
Concept
Details, details, details (aesthetics, cleanliness, maintenance, vibe)
- Lights low / Music loud. Make it a party.
- Report Maintenance to appropriate vendor & follow up
- Spaces clean, organized, and “stage ready”
- Uphold municipal food safety, food handling and sanitation requirements
Financials
Perform to the budget (bonuses!)
- Labor Management & Scheduling
- Monthly & Quarterly P&L
- Reconcile tips/Adjust time cards
- Manage cash deposits
- Ensure incident reports are filled out
Hospitality
Total guest engagement (experience, reviews, table touches, et al.)
- Serve as the host of the party
- Touch every table and expect the same from managers
Staffing
Staff support (administrative, morale, one-on-ones, training)
- Communication
- Between managers and chefs on business needs & directives
- One-on-ones for employee feedback
- Reviews for employee performance and development
- Recruit & hire and coach employees that possess a positive attitude
- Ensure all employees are trained
- Set clear performance expectations. Hold employees accountable. Use progressive disciplinary procedures
- Ensure proper onboarding in Toast Payroll
- Upload disciplinary, termination, health & safety certification forms into Toast Payroll
- Use steps of service to ensure the same guest experience for everyone who enters our spaces
Land and Sea Dept. is committed to maintaining our diverse and inclusive workforce and all applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Our company is family friendly and sincerely values a proper work-life balance, offering the accommodations and flexibility our workforce community enjoys and requires.
