Required Years of Experience
3 years
Job Details
Responsibilities:
- Perform proper execution of opening and closing procedures, pre and post service duties
- Assists general manager with premeal meetings
- Monitor service to guests in all areas of the restaurant
- Ensure team members' adherence to service standards
- Support in hiring team members' decisions and issue progressive disciplinary action, including termination
- Communicate with kitchen to update them of service issues (i.e., pace of service, VIP tables)
- Review reservation sheet and seating plan and react to any special requests or VIPs
- Sustain guest relations while expanding the portfolio
- Prepare daily briefing sheet to notate program revisions and highlights
- Inspect dining room before service
- Maintain supply para in including linen, china, glass and silverware.
- Maintain the phone coverage standards
- Ensure that service is technically proficient.
- Recover guest complaints and opportunities with positive outcome
- Handles guest correspondence as necessary
Competencies & Qualifications:
- Extensive knowledge of French cuisine and wines
- Experience in Michelin and Forbes Standards training
- Three years of service experience with at least two in management, preferably in a fine dining environment
- Proficiency in Upserve, Resy and Breadcrumb/Lightspeed
- Ability to lead, train and inspire
- Organizational skills
- Effective time management
- Present with professional demeanor
- Positive and clear written and oral communication skills
- Ability to engage guests successfully and build a relationship
The Dinex Group LLC is an equal opportunity employer. The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law.
Compensation Details
Compensation: Salary ($90,000.00 - $100,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts
Required Skills
Extensive Knowledge of French Cuisine and Wines
Experience in Michelin and Forbes Standards Training
Proficiency in Upserve, Resy and Avero
Ability to Lead, Train and Inspire
Organizational Skills
Effective Time Management
Positive and Clear Written and Oral Communication Skills
Ability to Engage Guests Successfully and Build a Relationship
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Part of The Dinex Group, the Restaurant Group of Chef Daniel Boulud
Chef Daniel Boulud’s renowned restaurant delights the senses with elegant ambiance, gracious service and delectable menus in the heart of Manhattan’s Upper East Side. This Relais & Châteaux member’s award winning contemporary French cuisine is inspired by the seasons and accompanied by world class wines. The distinctive setting boasts contemporary furnishings and finishes atop the restaurant’s grand neo classical architecture. DANIEL offers the Bellecour Room for private dining and a warm and welcoming Bar & Lounge where guests enjoy creative cocktails, à la carte dining and sumptuous late night desserts.
Awards / Distinctions
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