SUPPORT ASSISTANT

Pay Rate: $16.50 per hour plus tips (tip credit applies)

Company Overview:

José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands.

Job Summary

The Support Assistant at our restaurant Nubeluz plays an integral role in ensuring our guests have an exceptional dining experience.  Through consistency, efficiency, and passion for the Hospitality Industry, we curate a personalized experience for each guest by following our Core Values - create a memorable service for each other and guests alike.

Job Responsibilities

• Work in team-oriented, fast-paced, guest-centric environment

• Train current and new employees following the JAG training guidelines to achieve high performance.

• Partner with team members to serve food and beverages that exceed guests’ expectations.

• Properly clear, sanitize, and reset tables using a tray within a timely manner.

• Retrieve water specified by colleagues and pour for guests.

• Carry food to guests in a timely manner, speaking to the rule of threes upon delivery.

• Follow opening, running, and closing sidework responsibilities. 

• Provide friendly, attentive, and efficient service.

• Ability to carry a minimum of 40 lbs. when needed.

• Memorize and comprehend all menu descriptions.

• Run and present food to guests speaking on specified menu descriptions.

• Maintain cleanliness + sanitization of tables and work space.

Job Requirements

• Open availability a must: minimum of 3 days per week, including weekends and holidays, with flexibility

• Passion for hospitality, guest engagement, and serving others

• 1 year full-service, high volume restaurant experience in a front of house position

• Strong understanding of communication skills to build trusting relationships with colleagues and guests

• Must be able to walk up and down stairs - stand for 8 to 10 hours at a time

• Maintaining a positive, calm, and collected attitude at all times, under pressure and not under pressure

• A yearning to grow and learn 

• Have a strong work ethic while leading by example

• A basic understanding of classic cookery

• Previous experience with restaurant point-of-sales(POS) systems

• Culinary and/or Beverage Degree/Certification, a plus

• Hospitality Degree/Certification, a plus

Abilities & Working Conditions

• Must be able to exert well-paced mobility for up to 8 hours in length.

• Must be able to lift up to 15 lbs. on a regular and continuing basis.

• May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.

• Ability to maneuver throughout the dining area while carrying full trays of food & beverages

• Confidently communicate with guests and employees.

• Requires manual dexterity to use and operate all necessary equipment.