Head Server

Primary Responsibilities:

• Cultivate meaningful interactions with new and returning guests to build rapport.
• Maintain efficient and friendly service standards while delivering a memorable dining experience to each guest.
• Maintain a thorough understanding of the menu, including daily specials, allergens, and dietary restrictions.
• Offer order suggestions and answer guests' questions.
• Take food and beverage orders and input them accurately into the POS system.
• Communicate with other departments about specific guest requests and table needs
• Ensure complete execution of and adherence to proper allergy procedure.
• Verify guest identification and managing age requirements for alcohol consumption.
• Efficient use of the POS system to take orders and manage transactions.
• Process payment transactions efficiently and accurately including following accurate cash handling procedures
• Keep the dining area neat and pleasant throughout service
• Follow proper tray-handling procedures for drink running

Additional Responsibilities:

• Assisting in the training and supervision of support staff.
• Thorough cleaning and sanitizing of the dining room area and equipment.
• Adhere to all company policies and health code regulations.
• Participate in the inventory management and restocking of bar supplies.
• Handle guest inquiries and requests courteously and efficiently.
• Follow and execute all side work lists provided by the company.
• Assist team members as needed.
• Participate in team meetings and training sessions as required.
• Perform other duties as assigned by the manager.

License Requirements:

• Valid food handler certification
• TIPS Certification

Requirements:

• Have the ability to work fast & efficiently under pressure
• Have the ability to multi-task & handle high-volume
• Have the ability to effectively communicate guest issues or operational concerns
• Be well-organized, detail-oriented & socially perceptive
• Be an active team player & receptive to direction
• Be able to deliver an excellent customer service experience
• Must be able to stand for extended periods of time
• Must be able to lift 30 lbs
• Must be able to perform repetitive bending, stopping, twisting, and lifting of products and supplies