Public Records is seeking an experienced and dedicated Maitre D' to join our team. The ideal candidate will have a strong background in food and beverage, a passion for hospitality, and the ability to lead the reservations team and front-of-house operations. This individual will work closely with the events and operational teams to ensure exceptional guest experiences in all rooms.

Key Responsibilities:

• Oversee and lead the reservations process for all rooms, ensuring a seamless and efficient guest experience.
• Supervise and mentor the host department, providing guidance and training to staff.
• Coordinate closely with the events and operational teams to accommodate guest needs and requests.
• Ensure impeccable service standards, maintaining a high level of professionalism and attention to detail.
• Resolve guest concerns or complaints in a calm and professional manner.
• Manage guest bookings, optimize seating arrangements, and manage waitlists effectively.
• Maintain a strong knowledge of menu offerings, food and beverage pairings, and current specials to assist guests and staff.
• Ensure that the front-of-house team operates smoothly and efficiently.

Qualifications:

• Minimum 3 years of experience as a Maitre D' or in a similar leadership position within the hospitality industry.
• Strong knowledge of food and beverage, including current trends and best practices.
• Excellent leadership, communication, and organizational skills.
• Ability to work under pressure in a fast-paced environment.
• Professional demeanor and exceptional customer service skills.
• Experience working closely with event coordinators and operational teams.