DESCRIPTION:

Acclaimed, edgy and classic! This- soon to be -award-winning rooftop bar is seeking an energetic, strategic and motivational General Manager to lead their evolving team. Located on the rooftop of a historic hotel in the building in the heart of downtown Los Angeles on Broadway, the bar offers an eclectic menu of small bites and handcrafted cocktails infused with homemade elixirs and exotic ingredients, bringing vintage vibes and the flavors of the Mediterranean to the center of the city. The General Manager is responsible for ensuring the highest level of guest service by overseeing all aspects of service and staff during operating hours, while working in a clean and safe environment, and meeting all financial goals for sales and expenses. The position will report directly to the Owner and will act as a liaison for the bar staff and ownership of the hospitality company behind this exciting concept. Strong communication, financial acumen and strategic planning are skills required for success, and experience with new openings and brand expansion is a huge plus.

RESPONSIBILITIES:

• Manages service aspects in all food and beverage assigned areas and events
• Ensures proper service preparation, set-up and staffing for each shift
• Confirms that all service staff are in proper uniform and adhere to the companies appearance standards
• Responsible for hiring, managing, and training staff in all technical and non-technical aspects of their role including Brand standards of quality and service
• Responsible for the creation and distributes weekly schedules for staff and communicates changes as appropriate
• Communicates with staff regarding reservations and/or special events
• Conducts pre-shift and/or pre-event meetings with all necessary staff
• Responsible for the evaluation and performance supervision of staff, in accordance with the company policies and applicable laws
• Ensures guest/patrons needs are met
• Conducts beverage, china, glass etc. inventories
• Opens and closes bar on a regular basis. Responsible for ensuring bar is secure upon departure and that all lights, equipment, doors, etc. are turned off or locked
• Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling”
• Trains staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
• Maintains guest satisfaction by handling inquiries, concerns or comments and providing solutions; acquiring feedback from guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business
• Maintain consistency of service by being aware of and prepared for all events, large parties and reservations that may affect food and beverage service operations
• Communicates and teams well with other departments
• Other duties as assigned by ownership

REQUIREMENTS:

• Two-year associates degree or equivalent experience required
• A minimum of 5 years of progressive responsibility in food and beverage industry required
• A minimum of 3 years of personnel management, preferably in a hospitality/service industry required
• Experience in resolving customer issues/complaints as well as overall excellent customer service required
• Proficient in computer software including Toast, Tock, Google Suite, Microsoft Word, and Excel
• Solid time management, organization, and prioritization skills
• Proven ability to effectively build and foster a team environment
• Ability to make decisions in a fast-paced environment
• Must be of legal age to service alcoholic beverages
• Ability to effectively communicate verbally and non-verbally with others
• Ability to work with all personality types even in adverse situations
• Ability to prioritize, anticipate situations, and take quick action
• Ability to manage multiple projects and recommend/implement effective solutions
• Demonstrated commitment to customer service
• Excellent problem solving/decision making skills
• Ability to work independently and proactively in a fast-paced environment

COMPENSATION & BENEFITS:

• Salary Range; $65,000-$80,000 (DOE)
• PTO accrual
• Equal Employment Opportunity 

Compensation: Salary ($65,000.00 - $80,000.00)

Benefits & Perks: Potential Bonuses

Strong Communication

Financial Acumen

Strategic Planning

Personnel Management

Customer Service

Team Building

Problem Solving

Decision Making

Time Management

Organization

Prioritization

Computer Software (Microsoft Word and Excel)

Conflict Resolution

Sales and Marketing

Safety and Sanitation Procedures

Team Leadership

Event Planning

Guest Satisfaction