Job Description

Our ultimate goal is to provide an exceptional guest experience, by leading the guest on a journey of the best food and wine that Osito and the Bay Area has to offer.   Candidates should be detail-oriented, efficient, and enthusiastic about growth opportunities. Must be prompt, reliable, and always carry a gracious and hospitable attitude.  A successful candidate is both a self-starter and works well collaborating with a team. The quality of the host-guest interaction is a crucial aspect of delivering excellent hospitality-- communication is paramount in this role. 

Duties and Responsibilities

• Provide a high level of service and hospitality to guests while staying true to the Osito culture
• Communicate with chefs for daily menu changes & print menus accordingly
• Complete opening/closing sidework as outlined in daily sidework sheets
• Understand all aspects of service and be a role model for other members of the staff 
• Maintain a graceful and professional manner on the floor at all times
• Check in guests and ensure waiting guests needs and expectations are managed
• Check-in coats and bags as needed 
• Promptly manage reservations through Resy & Tock softwares
• Check voicemail messages, texts & emails and manage guest needs accordingly 
• Communicate with dining room staff to keep detailed notes on guests and build rapport 
• Ensure Captain/Sommeliers & Kitchen have knowledge of guests special needs (allergies, VIPs, wine pairings, etc.) 

Qualifications

• Two years of experience in a similar restaurant environment preferred
• At least 1 year of hospitality experience preferred
• Resy & InDesign experience preferred
• Able to describe menu items and communicate guest preferences
• Possess a hospitable and gracious demeanor
• Food Handler’s Safety Permit, TIPS training certification
• US work authorization required