Reports To: General Manager
Department: Operations
Employment Type: Salaried, Exempt
Salary Range: $90K - $100K
About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift.
Key Responsibilities
Operational Leadership
Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).
Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.
Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.
Sales & Brand Growth
Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.
Support local marketing activations, community outreach, and guest recovery that builds loyalty.
Monitor guest feedback platforms, address trends with action plans.
Financial Performance
Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.
Team Leadership & Development
Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
Conduct performance check-ins, document feedback, and support progressive discipline when needed.
Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.
Guest Experience & Service Excellence
Be highly visible on the floor; model anticipatory hospitality and effective table touches.
Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.
Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.
Project Support & Openings
Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.
Contribute to opening playbooks, training plans, and readiness checklists as assigned.
