Cafe Lead
The Grove CLT
1043 Providence Rd, Charlotte, NC 28207
The Grove CLT hiring Cafe Lead in Charlotte, NC

The Grove CLT hiring Cafe Lead in Charlotte, NC

The Grove CLTMore Info

Full/Part Time • Hourly ($16.00 - $22.00)
Expires: Mar 6, 2025

32 people viewed

Required Years of Experience

2 years


Job Details

Position Overview: 

As a Cafe Lead, you will play a key role in ensuring the efficient operation of the cafe, providing an exceptional customer experience, and overseeing day-to-day activities. You will manage a team of baristas and cafe staff, maintain inventory, ensure quality standards, and foster a positive work environment. This position requires strong leadership, multitasking, and customer service skills, as well as the ability to work in a fast-paced and dynamic setting. 

Key Responsibilities: 

  • Leadership & Team Management
    • Lead by example in delivering excellent customer service, efficiency, and professionalism. 
    • Supervise, train, and mentor Cafe Team. 
    • Assign tasks and provide guidance to ensure smooth cafe operations. 
    • Ensure proper coverage during shifts. 
  • Customer Service:
    • Greet customers, take orders, and ensure a welcoming atmosphere.
    • Resolve customer complaints or concerns promptly and professionally. 
    • Maintain a high standard of menu knowledge and recommendations. 
    • Ensure that customers receive their orders in a timely and accurate manner. 
    • Ensure that the Front of House is always staffed: Welcome all Members, take orders promptly, answer questions, anticipate a Members needs before they need to ask. 
  • Operations & Inventory Management:
    • Oversee daily operations to ensure the cafe is clean, organized, and stocked. 
    • Monitor inventory levels and communicate with The Director for ordering needs. 
    • Ensure equipment is maintained and functioning properly (coffee machines, grinders, etc.). 
    • Event Support: Assist with event vendors / details, including room set-up, and ensure smooth operations during club events. 
  • Quality Control:
    • Ensure that all food and beverage items are prepared to company standards. 
    • Maintain a high standard of cleanliness and hygiene within the cafe. 
    • Monitor quality of coffee, drinks, and food, ensuring consistency in taste and presentation. 
  • Financial Responsibilities:
    • Ensure FOH is always present to place orders and capture transactions. 
    • Ensure that the cafe operates within budgetary guidelines to meet financial goals. 
  • Health & Safety:
    • Ensure compliance with health and safety regulations, including food safety and sanitation standards. 
    • Train and enforce safe practices for all cafe staff. 
    • Ensure the cafe environment is safe for both staff and customers. 
  • Collaboration & Communication:
    • Work closely with the management team to align on goals and objectives. 
    • Communicate effectively with both the front-of-house and back-of-house teams to ensure smooth operations. 
    • Report any issues or concerns to the manager, offering potential solutions. 

Qualifications / Experience:

  • Minimum of 2-3 years in a cafe or restaurant setting, with at least 1 year in a supervisory or leadership role. 
  • Experience with coffee machines, brewing methods, and basic kitchen equipment is preferred. 
  • Safe Serve Certification is a MUST - If not currently active, we will sponsor prompt re-certification
Skills: 
  • Strong leadership, communication, and interpersonal skills. 
  • Excellent customer service and problem-solving abilities. 
  • Ability to multitask and prioritize in a fast-paced environment. 
  • Basic cash handling and financial awareness. 
  • Knowledge of health and safety regulations in a foodservice environment. 

Other Requirements:

  • Ability to stand for long periods and lift up to 20 lbs. 
  • Flexibility to work early mornings, evenings, weekends, and holidays. 

OPERATING HOURS 

  • Weekdays 9am - 6pm*
  • Weekends 8am - 1pm*
  • *sometimes later for special events
PAY / BENEFITS 
  • Hourly Pay - $16 - $22 based on experience 
  • Benefits after 3 months (ICHRA Plan) 
  • Gas Stipend After 1 Year 
  • Annual Bonus
  • Employee Food & Market Discounts
  • PTO 
  • Flexibility 


Compensation Details

Compensation: Hourly ($16.00 - $22.00)

Benefits & Perks: Health Insurance, Commuter Benefits, Potential Bonuses, Dining Discounts


Required Skills

Strong Leadership

Communication

Interpersonal Skills

Customer Service

Problem Solving

Multitasking

Prioritization

Cash Handling

Financial Awareness

Knowledge of Health and Safety Regulations

Read more

Private / Social Club

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