ABOUT KENT HOSPITALITY GROUP
Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal “James” Kent and entrepreneur-led private equity platform SC Holdings. KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America. We are seeking creative go-getters to join our team to help elevate our brand.
Job Summary:
You are responsible for cooperating with the Maitre’D and the Management team to warmly greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor- a genuine smile and eye contact. You will escort them to their assigned table, present wine/cocktail list, ask for water preferences and assist the dining room staff in serving water to the guests- always communicating information to the proper parties. The Host must be capable of working in a team- oriented environment to achieve the restaurant’s common goal of guest satisfaction. The Host must be personable with guests and be able to anticipate their needs. The role of the Host is integral to the success of the restaurant.
CANDIDATE REQUIREMENTS
- Must have experience in a fast paced NYC restaurant as a Host
- Experience working with Resy is preferred
- Must be able to lift & a carry at least 50 pounds
- Must be able to stand for long periods of time
- Must be comfortable with repetitive motions (such as walking, bending & standing)
- Must be knowledgeable of Industry critics & awards
- Must have full schedule availability for Lunch and Dinner Service
- Must be able to take constructive criticisms and work well in a team dynamic
JOB RESPONSIBILITIES
- Know and be able to identify bar, cocktail table, dining room table and seat numbers
- Know how to and be able properly carry and clear glasses
- Know how to clear with trays and carry a tray properly
- Maintain station cleanliness
- Know how to present cocktail list
- Know how to and be able to answer incoming calls to the restaurant and provide appropriate service
- Have knowledge of the area to be able to direct guest to restaurant
- Be able to manage the flow of the guests into the dining room and bar areas- transferring pertinent information to the proper parties
- Provide accurate wait times to guests when necessary
- Understand the proper standards of clearing/resetting a table and participate when necessary
- Attend training session and team meetings as required
- Have knowledge of ‘who’s who’ at Kent Hospitality Group
- Know and be able to explain the ’Time and Tide’ Story
SERVICE RESPONSIBILITIES
- Be warm, knowledgeable and noticeably appreciative
- Accommodate guests by making each individual feel welcome
- Act professional and accommodating and always maintain composure
- Identify and report problems to management immediately
- Be aware of service flow, dining timing, and adjust for each guest’s individual needs
- Implement and follow steps of service
- Oversee activities of your team in the station
JOB DUTIES
- Clock in for your shift (after you have changed into your uniform)
- Be on duty and in uniform at scheduled time
- Oversee the setting of dining room according to seating plan
- Complete side work
- Attend pre-shift meeting, as your scheduled shift requires
- Implement and follow steps of service
- Assist in dining room activities as needed
- Complete closing side work
- Complete any necessary closing paperwork/ tip sheet
- Clock out for your shift (before you have changed out of your uniform)
Must have open availabiltiy for Training days leading open to Time and Tide Grand Opening. Specific Details, Dates, and Times will be shared upon receiving Job Offer.
