Mainly remote late Hours

Responsibilities:

• Manage reservations through Resy, ensuring accuracy and efficient table allocation.
• Answer guest inquiries via OpenPhone and email in a professional and timely manner.
• Confirm reservations within 24 hours, following up on special requests.
• Handle large party bookings (10+ guests) by obtaining management approval before finalizing.
• Process private event inquiries, inform the guest that a manager will follow up, and log details accordingly.
• Communicate seating arrangements and updates with the front-of-house team.
• Maintain an organized reservation system, ensuring smooth table turnover and guest flow.

Requirements:

• Experience in reservations, customer service, or front-of-house roles preferred.
• Familiarity with Resy and OpenPhone is a plus.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Ability to work weekends and evenings as needed.
• Professional, detail-oriented, and reliable.