Role: General Manager

Reports to: Director of Food & Beverage

Who We Are… 

Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

The Property…

Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style. 

At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, restaurant, lounge, and nightly live entertainment.

The Role…

We are on the lookout for a dynamic General Manager to join our team and report directly to the Director of Food & Beverage. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.

Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

Primary Responsibilities…

• Manage all aspects of restaurant operations, including front-of-house and back-of-house coordination.
• Oversee opening, closing, and service procedures to ensure consistent quality and efficiency.
• Ensure compliance with health, safety, and sanitation regulations.
• Recruit, train, and develop a high-performing team of managers, servers, kitchen staff, and support roles.
• Foster a positive work environment that promotes teamwork, accountability, and professional growth.

• Conduct regular staff meetings to communicate goals, updates, and performance expectations.
• Maintain a guest-first approach, ensuring exceptional service and resolving any guest concerns promptly.
• Monitor and respond to feedback through in-person interactions and online reviews.
• Partner with the culinary team to develop menus and offerings that align with the restaurant’s concept and target audience.
• Develop and manage budgets, forecasts, and financial reports to achieve revenue and profitability goals.
• Monitor inventory, labor costs, and other operational expenses, implementing cost-saving measures as needed.
• Collaborate with the marketing team to create promotions and initiatives to drive guest traffic and engagement.
• Analyze sales trends and industry insights to identify opportunities for growth and innovation.
• Develop and implement short- and long-term strategies to maintain a competitive edge in the NYC restaurant market.
• Build partnerships with local vendors, suppliers, and the community to enhance the restaurant's reputation and offerings.

Key Requirements…

• Minimum 5+ years of experience as a General Manager or similar leadership role in a high-volume NYC restaurant.
• Proven success in achieving financial targets and managing P&L statements.
• Exceptional leadership, communication, and problem-solving skills.
• Strong knowledge of NYC restaurant regulations, licensing, and compliance requirements.
• A passion for hospitality, food, and creating memorable guest experiences.
• Proficiency in restaurant management software and POS systems.

Preferred Qualifications

• Experience in fine dining or upscale casual dining environments.
• Familiarity with NYC’s food and beverage trends and customer preferences.
• Degree in Hospitality Management or a related field.

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 20 to 60 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to use step ladder

Work Perks… 

• Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
• Referral bonus + competitive compensation
• Career development and career training
• Flexible work schedules
• Discounted family rates
• Family meals
• Two weeks’ vacation, 9 days PTO, 10 Holidays

#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO 

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.