Lighthouse Rooftop, a bustling restaurant located in Long Island City, Queens, is currently hiring experienced Restaurant Managers. We are seeking a dedicated professional with a strong background in hospitality to oversee daily operations.
Responsibilities:
- Coordinate daily operations of both Front of the House and Back of the House
- Ensure superior service delivery and maximize customer satisfaction
- Handle customer complaints efficiently and accurately
- Regularly assess product quality and explore new vendor options
- Organize and supervise shifts effectively
- Evaluate staff performance and provide constructive feedback
- Forecast future needs for supplies and kitchen equipment
- Ensure compliance with sanitation and safety regulations
- Uphold and enhance the restaurant’s reputation
- Manage operational costs and implement measures to reduce waste
- Generate detailed reports on revenues and expenses periodically
- Recommend strategies to expand customer base (e.g., discounts, social media campaigns)
- Train new and existing staff on exceptional guest service standards
- Implement policies and procedures to maintain smooth operations
Requirements:
- Proven work experience as a Restaurant Manager, General Manager, Hospitality Manager, or similar role
- Demonstrated customer service experience in a managerial capacity
- Comprehensive knowledge of food and beverages, with the ability to advise guests and staff on menu items
- Familiarity with restaurant management software such as Toast, Tripleseat, and Resy
- Strong leadership, motivational, and interpersonal skills
- Proficient in financial management
Benefits:
- Dining discounts
- Paid time off
Ideal Candidate Attributes:
- Dependable, with a preference for structured work environments
- People-oriented, enjoying collaborative projects and customer interactions
- Adaptable and flexible, capable of handling shifting priorities
- Detail-oriented, focusing on precision in tasks
- Achievement-oriented, embracing challenges and innovation
- Autonomous and independent, thriving with minimal supervision
- Innovative, open to unconventional approaches and creative tasks
- High stress tolerance, excelling in fast-paced environments
