AM SUPPORT STAFF
Who We Are
Catria Cucina & Bar is an Italian concept brought to you by the Concrete Hospitality Group team.
At CHG, we believe that experiences worth paying for are those you cannot recreate yourself.
Located in the Courtyard Marriott New York, Midtown West in Manhattan's trendy Hudson Yards, Catria Cucina & Bar is currently seeking AM Support to join their team.
What You’ll Do
- Guest Engagement: Welcome guests with a smile and set the tone for their Catria Cucina & Bar experience.
- Menu Knowledge: Our menu is inspired by the Marche region of Italy. As Support Staff, you will guide guests throughout the menu and dining experience.
- Commitment to Quality Service: Ensure timely, efficient, and above all, a memorable experience. From taking orders to serving our curated dishes, you’ll be providing our guests with an experience they cannot recreate themselves.
- Teamwork: Collaborate with the kitchen and bar teams to keep service flowing smoothly – it’s all about creating a seamless experience.
- Attention to Detail: Keep your station clean, organized, and stocked – because great service starts with great preparation.
Job Description:
- Prepare dining room for service by setting decor, condiments, candles, napkins, plates, and utensils.
- Greet guests promptly and take initial water order.
- Bring Food from the Kitchen to the Dining Room
- Bus tables and reset them after guests leave
- Communicate any allergies and dietary restrictions to kitchen, management, and bar.
- Take orders from guests and input into POS, ensuring 100% accuracy.
- Communicate with kitchen to manage timing of courses, any guest feedback, etc.
- Deal with guest complaints by finding a way to say yes; Involve the Manager on Duty as needed.
- Maintain expert knowledge of all menu offerings.
- Update knowledge and skills by participating in staff training opportunities.
- Complete opening and closing side work checklist for shift daily.
- Maintain sanitation to Department of Health standards; Keep work area clean and organized.
- Maintain a professional and friendly demeanor.
- Maintain company issued uniforms to ensure that you are always ready to look and feel your best.
Other Requirements:
- Must possess a flexible and varied schedule to accommodate business demands, including weekends and Holidays.
- Excellent verbal and written communication skills in English.
- Polished personal appearance and professional dress required.
- Ability to lift 30lbs unassisted.
- Ability to stand for prolonged periods of time.
- Minimum 2 Years Experience in Full Service Restaurant.
- Knowledge of Italian Cuisine a plus, but not required.
Concrete Hospitality Group and Catria Cucina & Bar are Equal Opportunity Employers. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, genetic material, national origin, veteran or disability status.
