Calling all magical beings! We are currently looking for a strong & responsible Assistant General Manager to join our team and oversee our Supervisors and Front of House staff. You will also need to ensure the smooth operation of the venue as well as strict adherence to our standards of service and delivery of a one of a kind experience. A good position for someone stepping up from supervision into their first management role.

You will be at the heart and soul of our venue to ensure the smooth daily running of our innovative Potions Experience (cocktails), Wizard’s Afternoon Tea, Magic Wand Making and seasonal events.

The AGM of this venue will get the benefit of a fun and varied role and lead a staff who run experiences that make our customers extremely happy and excited. A love of fantasy and magic would be a bonus, but not essential, and the most important thing here is experience and a hands-on management style.

Main Duties will include:

Operations

• Maintaining venue operations, the general experience and the atmosphere during service
• Day-to-day runnings and maintenance. Adhering to company regulations and recommended service formats/procedures in order to deliver the high end product our patrons
• Facilitating the appropriate “magical atmosphere” created by the staff and venue.

Management

• Oversee day-to-day operations
• Working closely with General Manager and Implementation Consultants to ensure
• • smooth operations
  • Communicate effectively policy with staff
  • Maintain company standards
  • Oversight on all opening and closing procedures

  Staff

  • Managing staff through their daily service routines
  • Knowledge of roles performed within the venue
  • Hiring staff when necessary (in conjunction with other senior staff members
  • Ensure that staff adhere to company policies and procedures, taking appropriate disciplinary procedures if/where necessary
  • Ensuring staff are clocked in and out and are arriving on time
  • Ensuring staff well being

If you have previos experience as a manager in hospitality and/or retail please apply with a cover letter stating why this position would be suitable for you. 

Experience in hospitality is a must and amazing customer service skills are essential ! 

Please see more about the venue and what we offer at thecauldron.io/philly