Job Title: Maitre’d
Location: Manhattan, NY
Reports to: Restaurant Manager
Employment Classification: Non-Exempt, Full-Time
Tip Eligible: Yes
The Opportunity
The Maitre’d position is one of the most important roles in shaping the guest experience, as it sets the tone for the entire visit. You will help to lead the front-of-house (FOH) operations, overseeing guest interactions, reservations, and the flow of service. This role requires working closely with the restaurant team to ensure seamless coordination, clear communication, and exceptional hospitality. As the face of the restaurant, the Maitre’d will uphold the high standards and culture of One White Street, creating memorable experiences for every guest.
Key Responsibilities
• Welcome and Seat Guests: Greet every guest warmly upon arrival and ensure smooth seating throughout service.
• Manage Reservations and Guest Flow: Efficiently manage reservations and coordinate seating plans to optimize service, providing accurate wait times when necessary.
• Guest Relations: Anticipate guest needs, address concerns promptly, and maintain positive guest relations to ensure satisfaction and repeat business.
• Oversee FOH Operations: Act as the point person for all front-of-house activities, collaborating with the restaurant team to deliver impeccable service.
• Support Staff: Assist in resetting tables and managing transitions during service, stepping into other areas when needed.
• Uphold Hospitality Standards: Consistently deliver a warm, professional, and welcoming experience, embodying the values and culture of the restaurant.
The Ideal Candidate
The ideal Maitre’d is a proactive leader with a passion for hospitality, bringing a combination of grace, warmth, and professionalism to every guest interaction. This person thrives in a fast-paced environment, demonstrates exceptional organizational and communication skills, and has a natural ability to manage the flow of the restaurant while keeping guests satisfied. They are a true team player who leads by example, with a commitment to personal and team growth.
Requirements:
• 2+ years of relevant hospitality experience
• Excellent communication skills, both written and verbal
• Ability to stand for extended periods
• Availability to work evenings, weekends, and holidays as required by the business
• Fluent in English (additional languages are a plus)
Benefits & Perks:
• Compensation: Hourly ($25.00) plus tips
• Medical, Dental, & Vision Benefits
• Pre-Tax Transit Benefits
• Dining Discounts
• Paid Time Off and Industry-Leading PTO Offerings
• 401k Plan
• Opportunity for Career Growth
One White Street is proud to be an equal opportunity employer, fostering a welcoming and inclusive workplace for all.
Required Skills:
• Impeccable communication and service standards
• Team-oriented leadership and collaboration
• Proactive, innovative, and entrepreneurial spirit
• Experience in managing guest interactions and expectations
• Ability to stand for long periods and work in a fast-paced environment
2024
2024
