Required Years of Experience
3 years
Job Details
Service Director
Responsible to:
General Manager
About
Sartiano’s was born from the Tuscan heart and soul of Italy. Business leader, Restauranteur, and Lifestyle Architect Scott Sartiano introduces his latest concept, appropriately chosen after his namesake. Founded at the Mercer Hotel, New York, Sartiano’s embodies a classic modern Italian twist at the most premium level while maintaining a familiar spirit that is meant to be shared.
The Cuisine:
Alfred Portale will lead the culinary direction as the Chef Managing Partner. The uniquely crafted menu hones in on a specialty to set the tone for the fine dining experience. Building off the foundation of offering specialized meats, Sartiano’s establishes itself as an authentic Italian restaurant.
The Role
The Service Director is a key leadership position responsible for ensuring exceptional guest experiences, overseeing front-of-house operations, and maintaining the highest standards of service. The ideal candidate will possess strong leadership skills, staff development strategies through training and an unwavering commitment to hospitality excellence.
1. Guest Experience
- Ensure all guests receive an elevated, memorable dining experience.
- Address guest feedback promptly and professionally, resolving issues to maintain high satisfaction levels.
- Cultivate a welcoming and luxurious atmosphere in alignment with the restaurant's brand and standards.
2. Team Leadership and Development
- Recruit and train front-of-house staff, predominantly servers.
- Conduct regular training sessions to uphold service standards and enhance team performance.
3. Operational Excellence:
- Oversee daily service operations to ensure seamless execution, including table management, server scheduling and shift supervision.
- Collaborate with the kitchen and bar teams to synchronize service flow and optimize guest satisfaction.
- Monitor and maintain the cleanliness, ambiance, and readiness of the dining area.
5. Standards and Compliance:
- Ensure compliance with all health, safety, and licensing regulations.
- Maintain the integrity of the restaurant's brand by enforcing fine dining service standards.
- Stay updated on industry trends and implement best practices to continually elevate the guest experience.
Qualifications & Disposition:
-2-year experience in a related position-Strong knowledge of NYS sanitation regulations and food handling
-Individual must possess a good work history and stability
-Proficient in all aspects of bar service with great attention to detail
-Knowledge of food and beverage as well as a passion to cultivate this skill
-Strong knowledge of classic cocktails and spirit categories
-Working knowledge of wine, comfortable speaking on selections
-Ability to inspire staff to achieve their potential
-Flexible in scheduling and able to work extended hours
-Strong financial acumen and strategic planning
Benefits:
-401k
-Commuter Benefits
-Generous Paid Time Off (Vacation and Sick leave)
Bond Hospitality and Mercer 1, LLC (DBA: Sartiano’s) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compensation Details
Compensation: Salary ($86,000.00 - $88,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits
Required Skills
Strong Leadership Skills
Staff Development Through Training
Commitment to Hospitality Excellence
Recruitment and Training of Front of House Staff
Conducting Training Sessions to Uphold Service Standards
Operational Oversight
Collaboration With Kitchen and Bar Teams
Monitoring Cleanliness and Ambiance of Dining Area
Read more
Italian
Fine Dining, Upscale Casual, Cafe
Part of BOND Hospitality
Sartiano's was born from the Tuscan heart and soul of Italy. Business leader, Restaurateur, and Lifestyle Architect Scott Sartiano introduces his latest concept, appropriately chosen after his namesake. Founded at the Mercer Hotel, New York, Sartiano's embodies a classic modern Italian twist at the most premium level while maintaining a familiar spirit that is meant to be shared.
The Cuisine:
Alfred Portale will lead the culinary direction as the Chef managing Partner. The uniquely crafted menu hones in on a specialty to set the tone for the fine dining experience. Building off the foundation of offering specialized meats, Sartiano's establishes itself as an authentic Italian restaurant.
The General Manager:
Jorie Morales passion for the hospitality industry came early. What started as a part time job in college has taken him from San Francisco to New York City two separate times while working in some of the most iconic and most loved spots in the country. Jorie also knows his way around a restaurant having had positions ranging from server, bartender, corporate trainer and a long stint as GM at L'Artusi-- all preparing him for his current role as the General Manager of Sartiano's.
Whether it be your first or 50th time, Jorie and his team are focused on making each stay impeccable, as for him, “Hospitality is far from servitude, but rather preservation of humanity.”
The Executive Chef:
Chef Chris Lewnes, a Brooklyn-born Italian American, grew up surrounded by the flavors and aromas of Italian American cuisine in central New Jersey. After attending Rutgers University and earning a degree in journalism, Chris decided to embrace his love for cooking and pursue a career in the culinary arts. After graduating from the Institute of Culinary Education, in New York City, Chris took a position as Chef de Partie at Batard. Mentored by Chef Markus Glocker, he honed and developed his skills in classic French technique and gained experience cooking in fine dining. After two years at Batard, Chris was asked to join Chef Glocker as a sous chef at Keith McNally's Augustine restaurant in the Beekman Hotel. When the pandemic forced Augustine to close its doors permanently, Chris took the opportunity to take the next step in his career. He landed a job working as the Chef de Cuisine at American Brass in Long Island City. Three years later, Chris felt he was ready for a bigger role and the chance to bring his own creative vision to the table. As fate would have it, Chris was approached by Chef Alfred Portale with the exact opportunity he had been waiting for: the position of Executive Chef at Scott Sartiano's namesake restaurant, Sartiano's in The Mercer Hotel. Chris is excited to work alongside Chef Portale, a pioneer of New American cuisine, in a legendary location, and finally get the chance to share his love for Italian American cuisine in New York.