Required Years of Experience
3 years
Job Details
GENERAL MANAGER ROLE DESCRIPTION
The General Manager at The Dead Rabbit is responsible for driving operational excellence across all functions of the business, including team member and customer operations and culture, facilities management, operational execution, financial management, and the delivery of our unique version of Irish hospitality.
The General Manager of The Dead Rabbit must possess excellent leadership skills, a stakeholder mindset, the ability to build, maintain, and consistently develop a performance-based culture and high-performance team, a passion for hospitality, an entrepreneurial spirit, and a strong focus on excellent standards and attention to detail.
GENERAL MANAGER ROLE RESPONSIBILITIES INCLUDE:
- Shares and embodies our core values and love of Ireland and Irish Pubs, acting as a standard bearer in the company.
- Maintains a positive, optimistic, and professional attitude and demeanor at all times throughout service.
- Actively participates in service and day-to-day operations, ensuring a solid connection to team members is formed and a pulse of the customer experience and engagement.
- Leads and oversees team member recruitment, onboarding, performance management, and cultural management, ensuring all team members consistently deliver our unique version of Irish hospitality to every single customer, every single time.
- Oversees the customer experience, managing reviews and feedback, ensuring we learn from our mistakes and make it right for our customers.
- Coaches and guides all team members by offering constructive feedback and recognition to instill and maintain a high-performance culture focused on operational excellence, ensuring team members are set up for success in executing their roles and primed for upward mobility when such positions become available.
- Effectively communicates company standard operating procedures, expectations, and operational concerns, issues, or updates, making sure all team members are aligned and perform accordingly, and promptly respond to any team member queries or problems.
- Ensures the atmosphere and experience of the building are maintained and adjusted throughout service, including light, temperature, sound settings, and the overall cleanliness and maintenance of the building.
- Oversees cash and credit management functions, including strict loss and prevention standards and ensuring cash and credit procedures are consistently followed.
- Ensures the appearance and functionality of the building and all equipment within are optimally maintained and responds to any repairs and maintenance issues immediately.
- Ensures all BOH and FOH wares inventory levels are sufficiently maintained.
- Oversees the financial management of the business and is responsible for meeting key performance indicators spanning sales revenue, COGS, Payroll, Expenses, and Profitability targets.
- Responsible for scheduling all team members and compliance with all team member regulations.
- Oversees and manages the POS and Website functions keeping menu items updated and synced and ensuring all team members follow standard operating procedures related to opening and closing procedures, comps, voids, and back office administration.
- Oversees Department of Health ("DOH") compliance by conducting daily walk-throughs identifying and addressing DOH violations immediately.
- Ensures all team members practice safe work habits, identify and resolve potential safety hazards and, if/when accidents occur, investigate, document, and resolve accordingly.
- Ensures all team members execute products according to stipulated recipes, serves, and procedures, maintaining the highest possible quality.
- Oversees event management with customers, responds promptly to leads, and aligns all team members on the execution of events.
ROLE REQUIREMENTS INCLUDE:
- Candidates must have leadership experience in a similar establishment.
- Candidates must possess systems and process intelligence in bars and restaurants.
- Candidates must be financially literate.
- Candidates must have a hospitality orientation and sufficient bar experience.
- Candidates must be hungry to learn and grow.
- Candidates must be entrepreneurial.
- Candidates must be passionate and knowledgeable about food, wine, beer, spirits, and cocktails.
- Candidates must have excellent leadership skills.
- Candidates must have the requisite schedule availability.
- Candidates must be able to take constructive criticism and work within an engaged, collaborative, and accountable culture and team environment.
ROLE BENEFITS INCLUDE:
- Competitive salary with profit incentives.
- Comprehensive medical, dental, and vision insurance.
- Paid Time Off and parental leave.
- 50% discount throughout The Dead Rabbit's group of bars.
- Team Member assistance and wellness programs.
- Flexible scheduling.
- Team Member development plans and continuing education.
- Team-building activities and events.
- Being part of a world-class culture.
- Opportunities for upward mobility.
- Tuition reimbursement for industry-focused educational programs and courses.
Compensation Details
Compensation: Salary ($120,000.00 - $140,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program
Required Skills
Leadership
Stakeholder Mindset
Building and Maintaining a Performance Based Culture
Team Management
Passion for hospitality
Entrepreneurial Spirit
Attention to Detail
Financial Management
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Part of The Dead Rabbit Group
TRADITION, MEET TOMORROW.
Twice named World’s Best Bar, the Dead Rabbit is renowned for its exceptional hospitality, world-class cocktails and of course, our signature Irish Coffee. As The Dead Rabbit approaches its tenth year of service, we are looking to the future more eagerly than ever.
In early 2023 we are opening our second location on downtown Austin’s iconic Sixth St, and our third location in New Orleans’ historic French Quarter is set to follow shortly after. As we expand our team, we are as committed to the success of our employees as we are to that of our venues - our future depends upon it.
WORKING WITH THE DEAD RABBIT
We’re passionate about working with like-minded individuals, creating a world-class culture, and providing our customers with a consistently excellent experience. To realize our expectations, we seek to create a mutually beneficial environment for all stakeholders within the company, starting with you - our frontline team members.
Below is our commitment to our team, which we fully expect you to hold us accountable for, the same way we’ll hold you accountable for cultural and operational expectations.
OUR COMMITMENT TO YOU
We are committed to providing and maintaining a safe, engaging, enjoyable, equitable, transparent, value and performance-driven workplace.
We are committed to your personal development and up-skilling through our comprehensive educational programs and performance management systems.
We are committed to our strategy for the company, constantly maintaining, elevating, and innovating, ensuring we remain relevant and competitive as a venue and workplace.
We are committed to being an upwardly mobile company, promoting high-performing team members to aspiring roles when available.
We are committed to offering competitive pay rates and benefits in all positions to attract and retain the best quality talent and high-performing team members.
This is an exciting time for The Dead Rabbit as our plans for US expansion continue to come to fruition.
We’re looking forward to the road ahead and hope that you feel inspired to join us!
Awards








Leadership
Managing Director