Guest Relations Agent
Roscioli NYC
43 MacDougal Street, New York, NY
Roscioli NYC hiring Guest Relations Agent in New York, NY

Roscioli NYC hiring Guest Relations Agent in New York, NY

Roscioli NYCMore Info

Full Time • Hourly ($22.00 - $25.00)
Expires: Feb 20, 2025

175 people viewed

Required Years of Experience

3 years


Job Details

Roscioli NYC is seeking a hospitality-driven reservationist to work across four restaurants in a centralized reservations office located in SoHo.

We are looking for someone who is customer service driven, passionate about restaurants, and wants growth opportunities within restaurant operations.

The ideal candidate will:

  • Have active critical thinking skills
  • Be solutions oriented and an effective problem solver
  • Have great communication skills
  • Manage our general email inboxes for all reservations requests and all restaurant inquiries
  • Send daily confirmation text messages and relay information to front door team
  • Effectively communicate all of the restaurant concepts to be able to cross-sell experiences
  • Manage additional class & event pages through Resy
  • Be able to type ~65 words per minute for our email-based reservation system
  • Be a strong writer with a sound grasp of spelling, grammar, and punctuation
  • Be hospitality-driven, always willing to go the extra step for guests
  • Have a courteous and friendly demeanor
  • Have the ability to take direction and work in a team environment and to work calmly and effectively under pressure
  • Understand time management and be able to juggle email and text message communication with guests in addition to standard reporting, organizing, and occasional projects
  • Have a comprehensive understanding of a reservation book and be able to maximize the book
  • Work in tandem with the events team to manage event bookings in Resy
  • This is a full time in person position

Qualifications:

  • Minimum one year experience
  • Experience with ResyOS
  • Two professional references

Compensation Details

Compensation: Hourly ($22.00 - $25.00)


Required Skills

Active Critical Thinking

Active Critical Thinking Skills

Solutions Oriented

Effective Problem Solving

Effective problem solver

Great communication

Great Communication Skills

Managing Email Inboxes

Email Management

Daily Confirmation Messaging

Text Message Communication

Cross Selling

65 Words Per Minute Typing

Strong Writing Skills

Hospitality Driven

Courteous demeanor

Teamwork

Time Management

Event Booking Management

Resy OS Experience

Read more

Italian

Wine Bar, Upscale Casual

1 Employee Recommendation

Part of Projects by Ariel Arce

The Iconic Roman restaurant empire is coming to New York City!

Opened in the '70s, Antico Forno Roscioli was the first location of the mini Roman empire, garnering unwavering loyalty among locals and tourists alike for its delicious fare. Roscioli Salumeria con Cucina, which opened in 2004, serves composed dishes, as well as world-class cured meats, cheeses and gorgeous wines to pair alongside them. Roscioli Rimessa opened nearby in 2017, with cozy wine tasting dinners and cooking classes.
The New York location will feature all the the favorites from the Roscioli empire including an alimentari (mini supermarket), deli, a tasting menu restaurant, and casual wine bar.

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