Working at Hewn Bakery is more than just a job; it's being part of a passionate team dedicated to our craft.  We are seeking a passionate and experienced Front-of-House Manager to lead the team at our Winnetka Outpost. As the face of our bakery, you will be responsible for creating a welcoming and enjoyable experience for our customers. Here's what you can expect:

A Culture of Excellence:
• Quality Ingredients: We're committed to using the finest local and organic ingredients.
• Traditional Methods: We embrace time-honored techniques like natural fermentation to create exceptional bread. We make everything in-house, by hand every day.
• Community Focus: We believe in supporting our local communities and giving back whenever possible.
A Rewarding Environment:
• Passionate Team: Work alongside talented and dedicated individuals who share a love for baking and customer service.
• Growth Opportunities: We encourage employee growth and development, providing opportunities to learn and advance.
• Supportive Atmosphere: We foster a positive and inclusive work environment where everyone feels valued.

Responsibilities:
• Customer Service: Provide outstanding customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Sales and Product Knowledge: Drive sales by showcasing products, recommending and describing items, and answering questions. Possess thorough knowledge of bakery offerings.
• Team Management: Lead, motivate, and train FOH staff, fostering a positive and productive work environment. Create weekly/monthly work schedules for all staff and coordinate annual reviews for team members. Approve timesheets for biweekly payroll.
• Daily Operations: Oversee daily operations, including opening/closing procedures, inventory management, and maintaining a clean and organized space.
• Orders: Monitor and package all daily online and special holiday orders.
• Visual Merchandising: Ensure attractive product displays and an inviting atmosphere.
• Communication: Effectively communicate with customers, staff, and management.
• Equipment: Monitor the maintenance and cleanliness of all equipment including refrigeration, espresso machine and related coffee items, sinks, etc.

Qualifications:
• Experience: Proven experience (2+ years) in a similar role, preferably in a bakery or food service environment. Barista experience is required. Previous Managerial experience and a college degree are preferred. Ability to lift 50 pounds and be on your feet for an eight-hour shift.
• Passion for Food: Genuine interest in artisan bread, pastries, and high-quality coffee service.
• Leadership Skills: Ability to motivate and lead a team.
• Customer Service Excellence: Exceptional communication and interpersonal skills.
• Problem Solving: Ability to handle customer issues effectively and efficiently.
• Organization and Time Management: Strong organizational and time management skills.
• POS Systems: Proficiency with point-of-sale (POS) systems and online scheduling software.
• Certifications: ServSafe Manager, ServSafe Allergen, and ServSafe Workplace certifications are required.
• Availability: Weekends and early morning shifts. The preferred schedule is Wednesday-Sunday.