Required Years of Experience
2 years
Job Details
Position Purpose: This person is responsible welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.
Key Responsibilities/Accountabilities:
- Greet guests in a prompt and courteous manner with smile; seat guests ensuring a seat assignment done by management is followed.
- Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
- Answer phones and provide guests with requested information and arrange bookings.
- If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints and there are no pieces of trash or paper on the floors, etc.
- May be asked to handle guest complaints and special requests.
- If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, issue items to guests based on ticket with a number.
- May assist with other duties as assigned by restaurant management.
- Follow opening and closing procedures.
- Always maintain professional demeanor with all staff.
- Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
- Be accessible to all staff and guests to answer any guest and reservation related questions.
- Follow service steps based on our service and training manual and assist in communicating same to all staff who serve our guests.
Minimal Essential Requirements:
- The ability to work as part of a team, and personal cleanliness.
- Very basic food handling, preparation, and cleaning skills are welcomed.
- Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Time management and ability to work under pressure to manage high volume of production.
- Active listening and learning skills.
- Reading and speaking comprehension skills.
- Discipline to follow set standards.
- Ability to lift up to 25lbs.
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This jobdescriptionwillbereviewedperiodicallyas duties andresponsibilities changewithbusiness necessity.Essentialand marginal job functions are subject to modification.
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Compensation Details
Compensation: Hourly ($20.00 - $22.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required Skills
Customer Service
Communication
Teamwork
Organization
Problem Solving
Adaptability
Time Management
Food Handling
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Italian, Desserts, Coffee / Tea
Cafe
Part of SA Hospitality Group
At Sant Ambroeus SoHo, guests will enjoy a contemporary interpretation of traditional Milanese cuisine, as well as its branded hospitality in a chic and vibrant atmosphere.
An exquisite menu reflects the brand’s culinary vision and historic origins of northern Italy including its signature vitello tonnato, cotoletta alla milanese, and risotti.
For guests seeking lighter fare, a tailored bar menu offering small bites, panini and appetizers will be available during early evening Aperitivo hours, or at the restaurant’s bar throughout the day.
To complement the traditional Italian cuisine, Sant Ambroeus SoHo offers a robust selection of Italian wines, curated by Sant Ambroeus SoHo’s wine director Jacopo Giustiniani.
Additionally, the high-energy espresso and cappuccino bar at Sant Ambroeus SoHo is open all day. From delicate and smooth to rich and bold offerings, coffee lovers will enjoy unique blends of the highest quality coffee to accompany Sant Ambroeus’ heavenly desserts, including Italian cornetti, gelato, cakes and cookies, all baked fresh every day by master baker and pastry chef Chris Hereghty.
(212) 966-2770