Required Years of Experience
3 years
Job Details
We are seeking Captains to join our New York team!
POSITION SUMMARY
The Captain ensures that guests have a pleasant and memorable dining experience. Monitors setup, maintenance, cleanliness and safety of dining areas. This individual must be able to complete opening and closing duties/checklists in a timely fashion. This individual must coordinate food service between kitchen and dining staff. The Captain enforces restaurant rules and policies.
DUTIES & RESPONSIBILITIES
• Anticipate customer’s needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.
• Maintain communication with and supports Front of the House Management
• Must exhibit an excellent service attitude and be willing to go out of their way to accommodate customers and exceed their expectations.
• Must be flexible and able to adjust to meet the changing needs of the restaurant
• Must maintain a level of professionalism and communicate effectively.
• Must show enthusiasm for the job and for the restaurant
• Must be considerate, patient and willing to help out fellow employees.
• Must have a good self-image and be able to command the respect of the employees.
• Inspect dining room, table settings, chairs, floors, proper maintenance, cleanliness and safety. Takes immediate action to correct any issues.
• Check tables throughout service times for customer satisfaction, resolve guest complaints.
• Ensure side work is completed every day and dining room supplies are stocked. Reports any supply shortages to Front of the House Management
• Review daily specials, stations and other applicable announcements.
• Train new-hires in service standards, menu items, and up-selling
• Lead to achieve desired results in high quality service and experience for our customers
• Perform other related duties as assigned.
• 3-5 years’ experience in Metropolitan restaurants in a similar role (i.e. Captain, Lead Server, or Fine Dining Server)
• Strong food knowledge, with ability to articulate menu selections while providing a unique dining experience
• Ability to improvise and make impromptu decisions in accordance with the steps of service and the restaurant’s standards
• Ability and willingness to work within a very fast-paced team-oriented environment
• Professional, articulate, friendly, and punctual.
• Full time flexible hours are required (able to work days, nights, weekends, holidays).
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
• Proficient in computer skills including POS systems, Word and Excel.
Compensation Details
Compensation: Hourly ($16.50) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits
Required Skills
Customer Service
Communication
Flexibility
Professionalism
Teamwork
Problem Solving
Attention to Detail
Leadership
Read more
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1 Employee Recommendation
Part of Estiatorio Milos
Hudson Yards, is the largest private real estate development to date in North America, quite literally changing the landscape of New York City and the culinary world. The dining collection, co-curated by Chef Thomas Keller, features some of the most iconic names in the culinary world. It’s therefore no surprise estiatorio Milos has been tapped as one of two Flagship Fine dining restaurants.
The bi-level space is home to Milos Hudson Yards, featuring an open kitchen, private dining rooms, walls of glass overlooking the Hudson River, and a spectacular outdoor terrace.Unique design elements include glass-enclosed seafood coolers, putting yourcatch on display, and an expansive international wine collection visible behind the bar.
Assyrtiko Wine Bar is a new expression of the Milos brand. Residing on its own level within the restaurant, we feature Greek wines by the glass and bottle, signature and unique small format cuisine, and a full spirits program. During the day, a Greek yogurt bar, made to order food, proprietary coffee, and pastries are available for dine-in or to-go. Signature packaged ingredients such as olive oil, honey and sea salts are available for those who wish to experience Milos quality any time, anywhere.
