Floor Manager
Chatti
252 W 37th St, New York, NY 10018, United States
261 people viewed
Required Years of Experience
3 years
Job Details
Duties & Responsibilities
Primary responsibilities include, but are not limited to the following:
Leadership
- Actively engage and contribute to the weekly manager meeting
- Lead with an “If you see something, say something” approach to providing feedback to all team members
- Actively participate in service and the day-to-day operations
- Meet with other managers, leads team members, and trainers to ensure we are delivering a great guest experience
Guest Engagement
- Must actively work the floor to deliver on service standards; 100% table touches are non-negotiable at every service to create hospitality legends and cultivate regulars
- Consistently executes food, beverage, service, and hospitality that aligns with the company values
Business Acumen and Compliance
- Assist in leading the daily critical line checks and supports the FOH to deliver excellent service
- Ensure that HR practices are consistent with company values and compliant with all local, state, and federal laws
- Lead a best-in-class approach to cleanliness, safety, sanitation, and food safety
- Command of all operational systems, including the ability to train and delegate to direct reports
Employee Development
- Assist in the interview process of all hourly team members
- Ensure that operational and training standards are consistently followed and executed
- Lead the behavior that creates a safe and enriching workplace for all employees
- Ensure new company initiatives are supported and communicated clearly to all team members
Operations
- Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation
- Resolve team members or customer conflicts through Company compliant handling procedure.
- Work with the management team regarding all reservations, event and hosting needs
- Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers, back of house administration (employee creation, menu management, etc.)
- Ensure that all team members are educated on our products and services
Essential Functions
- Must be able to lift, move, and carry heavy boxes (at least 50 lbs)
- Able to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions Occasional kneeling, bending, crouching, and climbing is required
- Available to work weekends, nights, and holidays per the needs of the business
- Able to perform essential job functions under pressure, maintains professionalism when working under stress
- Fluent in written and spoken English
- Knowledge of workplace safety procedures and New York State Department of Health standards for bar and food service
- Holds NY Department of Health and Mental Hygiene Food Protection Certificate
Compensation Details
Compensation: Salary ($70,000.00 - $80,000.00)
Required Skills
Leadership
Feedback
Teamwork
Customer Service
Business Acumen
Compliance
Operations Management
Employee Development
Read more
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