Duties & Responsibilities

Primary responsibilities include, but are not limited to the following:

Leadership

• Actively engage and contribute to the weekly manager meeting
• Lead with an “If you see something, say something” approach to providing feedback to all team members
• Actively participate in service and the day-to-day operations
• Meet with other managers, leads team members, and trainers to ensure we are delivering a great guest experience

Guest Engagement

• Must actively work the floor to deliver on service standards; 100% table touches are non-negotiable at every service to create hospitality legends and cultivate regulars
• Consistently executes food, beverage, service, and hospitality that aligns with the company values

Business Acumen and Compliance

• Assist in leading the daily critical line checks and supports the FOH to deliver excellent service
• Ensure that HR practices are consistent with company values and compliant with all local, state, and federal laws
• Lead a best-in-class approach to cleanliness, safety, sanitation, and food safety
• Command of all operational systems, including the ability to train and delegate to direct reports

Employee Development

• Assist in the interview process of all hourly team members
• Ensure that operational and training standards are consistently followed and executed
• Lead the behavior that creates a safe and enriching workplace for all employees
• Ensure new company initiatives are supported and communicated clearly to all team members

Operations

• Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation
• Resolve team members or customer conflicts through Company compliant handling procedure.
• Work with the management team regarding all reservations, event and hosting needs
• Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers, back of house administration (employee creation, menu management, etc.)
• Ensure that all team members are educated on our products and services

Essential Functions

• Must be able to lift, move, and carry heavy boxes (at least 50 lbs)
• Able to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions Occasional kneeling, bending, crouching, and climbing is required
• Available to work weekends, nights, and holidays per the needs of the business
• Able to perform essential job functions under pressure, maintains professionalism when working under stress
• Fluent in written and spoken English
• Knowledge of workplace safety procedures and New York State Department of Health standards for bar and food service

• Holds NY Department of Health and Mental Hygiene Food Protection Certificate