Join Our Team at Elephant & Castle Pub and Restaurant – Where Everyday is Match Day!

Are you passionate about delivering unforgettable dining experiences? Do you thrive in a lively pub atmosphere where the excitement of match day is palpable? If so, Elephant & Castle wants you to join our team as a Front of House Manager!

Welcome to Elephant & Castle, where the essence of a traditional British pub converges with the excitement of a lively football atmosphere. With establishments peppered across both Canada and the U.S., we bring a taste of the UK's vibrant pub culture to every corner we inhabit. At Elephant & Castle, we don't just serve food and pour drinks; we craft experiences that immerse our guests in the essence of British hospitality, where camaraderie thrives, and every match is celebrated with passion.

What Elephant & Castle Has to Offer:

• Competitive Compensation: Enjoy competitive wages that reflect our appreciation for your dedication and hard work.
• Perks and Benefits: Indulge in discounted meals and a range of employee benefits, adding extra flavor to your experience with us.
• Electric Atmosphere: Immerse yourself in a fun working environment, where every shift feels like a winning goal celebration.
• Path to Progression: Seize opportunities for career advancement and professional development, as we support your growth journey from kick-off to goal celebration.
• Team Spirit: Join a dynamic and inclusive work environment where teamwork and camaraderie is celebrated.

Key Duties & Responsibilities

• Manage the floor during shifts, ensuring top-notch service and team support.
• Assist the General Manager with daily operations, inventory management, and P&L analysis.
• Coach and mentor team members for consistent performance and customer service excellence.
• Enhance guest experiences at every opportunity, handling conflicts and concerns with professionalism and tact.
• Maintain safety standards front and back of house, ensuring a secure environment for both employees and guests.
• Plan and execute large events and special match day promotions, working closely with the team to ensure success.
• Oversee the training and onboarding of new front-of-house team members, ensuring they meet our high standards of service and efficiency.

Qualifications

• Experienced Hospitality Leader: 1+ years as a Front of House Manager in a full-service pub or restaurant.
• Customer Service Superstar: Bring energy, reliability, and a positive attitude to every shift.
• Problem Solver: Solution-focused and resourceful under pressure.
• Time Management Pro: Excellent time management and task prioritization skills.
• Growth-Oriented: Eager for advancement with potential aspirations in store management or corporate roles.

If you're passionate about hospitality and creating unforgettable experiences, we want you to join our team at Elephant & Castle. Apply now and become part of a community dedicated to bringing the spirit of the pub to life!