Service Manager
Game Changer Brewhouse
13730 Ventura Blvd, Sherman Oaks, CA 91423, United States
Game Changer Brewhouse hiring Service Manager in Los Angeles, CA

Game Changer Brewhouse hiring Service Manager in Los Angeles, CA

Game Changer BrewhouseMore Info

Part Time • Hourly ($25.00 - $28.00)
Expired: Feb 11, 2025

Sorry, this job expired on Feb 11, 2025. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

We're a new sports bar located in the beautiful neighborhood of Sherman Oaks. A large part of our clientele are regulars that visit us multiple times a week. We're looking for a superstar Floor Manager to uphold and elevate our floor service. We're focused on creating memorable experiences for each guest and we do so by delivering friendly, prompt, quality service. For a sports bar we are unique in that we offer delicious food, quality cocktails and a comfortable environment for any patron.


Our service manager is responsible for overseeing the day-to-day operations of the restaurant, including managing staff, ensuring quality service, and maintaining a safe and clean environment for guests and staff. Ideally, you LOVE sports and enjoy the sport of hospitality. We are very much a team and value every single person that works with us and every guest that walks in the door.


Your responsibilities include....


Staff management

  • Assist with staff training and new-hire onboarding
  • Evaluate staff performance on a regular basis and supply constructive criticism when needed
  • Increase or decrease staffing based on business levels
  • Take corrective action/documentation when necessary
  • Assist in creating staff training materials and weekly quizzes for FOH staff

Customer service

  • Ensure customers have a positive experience, including greeting them, making menu recommendations, and assisting with the host duties when needed
  • Acknowledge all guests positively and  engage with regulars
  • Encourage guests to submit Yelp! and Google reviews as well as following the restaurant on social media 
  • Resolve guest complaints
  • Assist floor staff and bar staff when needed to expedite speedy service

Food safety

  • Ensure food safety protocol at all times
  • Inspect the dining room and storage areas to ensure compliance with health and safety regulations
  • Assist general management with collecting and filing CA Food Handlers cards and RBS Certifications

Inventory

  • Alert management when inventory levels on bar supplies, paper goods, and marketing materials are running low
  • Lock liquor cage at the end of each shift

Incident resolution

  • Document, investigate, escalate, and resolve incidents involving employees and guests
  • Communicate employee conflict to all of management
  • Communicate all guest complaints to upper management and collect guest infomation for follow up

Sales

  • Track sales during each shift
  • Train staff on up-selling techniques
  • Work with management to create weekly sales incentives
  • Make note of poorly performing items and popular items

Closing

  • Check out service staff- Servers, Bartenders, and Server Assistants
  • Collect all necessary payments and complete nightly cash drop
  • Set the alarm and lock the restaurant down 

Please submit your resume and short cover letter outlining why you'd be a good fit for this position. I will follow up with you via email to set up an initial Zoom interview. Thank you for taking the time to view this and if you made it this far- apply! 

 


Compensation Details

Compensation: Hourly ($25.00 - $28.00)

Benefits & Perks: Health Insurance, Dining Discounts


Required Skills

Staff Management

Training and Onboarding

Performance Evaluation

Customer Service

Problem Resolution

Conflict Resolution

Food Safety

Inventory Management

Incident Resolution

Sales Tracking

Up Selling Techniques

Upselling techniques

Closing Procedures

Communication

Teamwork

Attention to Detail

Organizational Skills

Read more

View Job Description

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Game Changer Brewhouse is your new favorite sports bar in Sherman Oaks, CA.

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