Floor Manager

POSITION SUMMARY:   

The Floor Manager is responsible for overseeing the day-to-day operations of the dining area, ensuring a seamless and enjoyable experience for guests. Your role involves managing the front-of-house staff, maintaining high service standards, and contributing to the overall success of the restaurant. 

ESSENTIAL JOB RESPONSIBILITIES:   

• Supporting the Assistant General Manager and Assistant General Manager in running the daily operations of the restaurant 

• Supervise line level staff, establishing positive working relationships. 

• Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees. 

• Monitor employee and guests’ activities to ensure liquor regulations are followed.  

• Establish standards for personnel performance and guests’ service. 

• Maintain front-of-house staff schedule and assign duties. 

• Partner with the kitchen staff to ensure proper food presentation and timely preparation. 

• Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. 

• Maintain and keep record of food and equipment inventories. 

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. 

• Keep records required by government agencies regarding sanitation or food subsidies. 

• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. 

• Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned. 

• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted. 

• Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs. 

• Knowledge and ability to follow all DOH and safety guidelines.  

• Follow all company policies, procedures, and guidelines.  

• Perform all other tasks as duties as assigned and/or per business need.   

KNOWLEDGE, EXPERIENCE AND SKILLS:   

• A minimum of two years’ experience in a fine dining, high volume setting 

• Strong experience in upholding guest service standards 

• Organization and multi-tasking skills with attention to detail 

• POS and computer literate with the ability to learn and adapt to using all programs. 

• Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team; must support and promote a culture of inclusiveness, respect, and a positive employee experience. 

• Professional demeanor, polished appearance with the ability to exceed guest's expectations. 

• Ability to work in an ever-changing environment. 

• Ability to work both independently and in a team environment. 

• Strong work ethic and customer-focused approach 

• Must be passionate, entrepreneurial, and dedicated to success.  

• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.   

ADDITIONAL REQUIREMENTS:   

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.      

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.     

• Ability to lift and carry items weighing 50 pounds on a regular basis.   

• Ability to stand for prolong periods of time.      

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.      

• Climbing steps regularly.     

The base pay range for this position is $65,000.00-$75,000.00. The determination of what a specific employee in this job classification is paid depends on a number of factors, including but not limited to prior employment history/job-related knowledge, qualifications and skills, etc. 
 
SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the E verify website.    

Seaport Entertainment Group is an equal opportunity employer.