Creative Culinary Management Company hiring Floor Manager in New York, NY

Creative Culinary Management CompanyMore Info

Full Time • Salary ($65k - $75k)
Expires: Mar 12, 2025

194 people viewed

Required Years of Experience

2 years


Job Details

POSITION SUMMARY:   

The Floor Manager is responsible for overseeing the day-to-day operations of the dining area, ensuring a seamless and enjoyable experience for guests. Your role involves managing the front-of-house staff, maintaining high service standards, and contributing to the overall success of the restaurant. 

ESSENTIAL JOB RESPONSIBILITIES:   

  • Supporting the Assistant General Manager and Assistant General Manager in running the daily operations of the restaurant 
  • Supervise line level staff, establishing positive working relationships. 
  • Support recruiting, hiring, supervision, scheduling, development, mentoring and training of hourly employees. 
  • Monitor employee and guests’ activities to ensure liquor regulations are followed.  
  • Establish standards for personnel performance and guests’ service. 
  • Maintain front-of-house staff schedule and assign duties. 
  • Partner with the kitchen staff to ensure proper food presentation and timely preparation. 
  • Ensure positive guest service in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. 
  • Maintain and keep record of food and equipment inventories. 
  • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement. 
  • Keep records required by government agencies regarding sanitation or food subsidies. 
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity. 
  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned. 
  • Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted. 
  • Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs. 
  • Knowledge and ability to follow all DOH and safety guidelines.  
  • Follow all company policies, procedures, and guidelines.  
  • Perform all other tasks as duties as assigned and/or per business need.   

 

KNOWLEDGE, EXPERIENCE AND SKILLS:   

  • A minimum of two years’ experience in a fine dining, high volume setting 
  • Strong experience in upholding guest service standards 
  • Organization and multi-tasking skills with attention to detail 
  • POS and computer literate with the ability to learn and adapt to using all programs. 
  • Possess strong interpersonal (verbal and written), collaboration skills with a demonstrated high degree of emotional intelligence to manage and lead a diverse team; must support and promote a culture of inclusiveness, respect, and a positive employee experience. 
  • Professional demeanor, polished appearance with the ability to exceed guest's expectations. 
  • Ability to work in an ever-changing environment. 
  • Ability to work both independently and in a team environment. 
  • Strong work ethic and customer-focused approach 
  • Must be passionate, entrepreneurial, and dedicated to success 
  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.   

 

ADDITIONAL REQUIREMENTS:   

  • Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.      
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.     
  • Ability to lift and carry items weighing 50 pounds on a regular basis.   
  • Ability to stand for prolong periods of time.      
  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.      
  • Climbing steps regularly.     

The base pay range for this position is $65,000.00-$75,000.00. The determination of what a specific employee in this job classification is paid depends on a number of factors, including but not limited to prior employment history/job-related knowledge, qualifications and skills, etc. 
 
SEG participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit theE verify website. 
   

Seaport Entertainment Group is an equal opportunity employer.


Compensation Details

Compensation: Salary ($65,000.00 - $75,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts


Required Skills

Team Development and Training

Experience in Fine Dining, High Volume Setting

Customer Service

Guest Service Standards

POS Systems

Organization and Multitasking

Food Safety Knowledge

POS and Computer Literacy

Scheduling

Interpersonal and Collaboration Skills

High Volume Service

Emotional Intelligence

Conflict Resolution

Leadership

Inclusiveness and Diversity Management

Staff Management of up to 20

Communication

Adaptability

Team Management

Flexibility

Service Procedures

Work Ethic

Inventory Management

Customer Focus

Attention to Detail

Physical Strength and Endurance

Ordering / Purchasing

Ability to work in a fast paced environment

Reservation Management Platforms

Menu Planning and Food Utilization

Financial Management

Budget Management

Food and Beverage Pairing

Record Keeping

Positive Attitude

Regulatory Compliance (Doh and Safety Guidelines)

Payroll Management

Time Management

Recruiting

Can Lift Up to 50 Lbs

Communication skills (verbal and written)

Professionalism

Organizational Skills

Events Management

Problem Solving

Budgeting

People Skills

Business Management Knowledge

Motivated

Hospitality Management Degree

Management

Multitasking

Teamwork

Training Others

Restaurant Management

Business Operations

Staff Scheduling

Guest Service

Glassware Knowledge

Food Preparation

Read more



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Part of Creative Culinary Management Company

The mission of Creative Culinary Management is to channel our passion for creating an elevated culinary experience, all with a view. We are in the heart of the Seaport in New York. Each of our restaurants offers a unique experience, whether you are looking for a family feast on the cobblestones, an intimate dinner on the pier, or hosting a private event on our pier rooftop. Our partners' creative energy, combined with our extensive hospitality knowledge, ensures a notable encounter for each of our guests.

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