Assistant General Manager
Chama Mama - Chelsea
149 W 14th St, New York, NY 10011, United States
Chama Mama - Chelsea hiring Assistant General Manager in New York, NY

Chama Mama - Chelsea hiring Assistant General Manager in New York, NY

Chama Mama - ChelseaMore Info

Full Time • Salary ($70k - $80k)
Expired: Feb 7, 2025

Sorry, this job expired on Feb 7, 2025. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

About Chama Mama:

Chama Mama is a restaurant dedicated to bringing the flavors of classic Georgian cuisine to New York City while infusing them with a modern twist. Our inspiration comes from the natural abundance and limitless creativity found in Georgian culinary traditions. At the heart of our operation are our custom-built clay ovens, where we craft flavorful, fresh-baked bread, and an extensive wine list that features natural and organic Georgian wines. Chama Mama is committed to creating a unique and culturally immersive dining experience where our guests can explore the richness of Georgian gastronomy.

General Overview:

The Assistant General Manager (AGM) in a restaurant business holds a senior leadership role, overseeing the entire operation to ensure smooth and efficient functioning.

 

General Duties & Responsibilities

  • Oversee daily shift operations by coordinating FOH and BOH activities for efficient workflows.
  • Engage with guests during service to gather feedback and ensure a positive dining experience.
  • Act as the first point of contact for resolving operational challenges or guest concerns during service.
  • Assist in the recruitment process by managing trial shifts and providing feedback to the General Manager.
  • Onboard new FOH and BOH staff, ensuring they understand service operations and standards.
  • Monitor inventory and supply levels during shifts to ensure timely replenishment and minimize waste.
  • Conduct inventory counts, verify stock accuracy, and document discrepancies for effective inventory management.
  • Provide real-time coaching to FOH staff to enhance performance and address training needs.
  • Train FOH staff on upselling techniques, menu knowledge, and guest interaction strategies.
  • Analyze shift performance metrics, such as ticket times, guest feedback, and staff productivity, to suggest operational improvements.
  • Supervise the on-site execution of events or catering, ensuring seamless collaboration between FOH and BOH teams.
  • Ensure compliance with health, safety, and DOH standards during operating hours.
  • Promote events, specials, and loyalty programs on-site to support marketing efforts.

Qualifications

  • Able to speak, understand, read, and write in English.
  • Able to comprehend and follow written and verbal direction.
  • Able to work independently or as part of a team.
  • Able to lift at least 50 pounds on a regular basis.
  • Able to bend, stoop, stand and perform extensive walking for 8-10 hours a day.
  • Organized approach to projects
  • Adaptable in fast-paced and challenging work environments
  • Able to approach their work with a sense of ownership and work with a sense of urgency.
  • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.
  • Able to perform essential job functions under pressure, maintain professionalism when working under stress.
  • Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards.
  • Able to utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system  
  • Ensure that all staff are compliant with Company’s policies and procedures, as well as city, state, and federal laws.
  • Attend mandatory meetings including staff meetings, leadership meetings, etc.
  • Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety
  • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
  • Strong understanding of cost and labor systems that lead to restaurant profitability.
  • Ability to successfully train new team members.
  • Excellent organizational and communication skills.
  • Comfort working with budgets, payroll, revenue, and forecasting.
  • Knowledge of health and safety regulations in the food service industry
  • High school diploma or GED
  • Bachelor’s degree in hospitality, Culinary Management, or similar subject, preferred.
  • Minimum 3+ years’ Managerial experience of similar caliber concept


Chama Mama is an equal opportunity employer.
 We embrace diversity and are committed to providing equal employment opportunities to all qualified applicants, regardless of race, national origin, age, sex, religion, disability, marital status, veteran status, or any other protected status under local, state, or federal law. This policy extends to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.

 

 


Compensation Details

Compensation: Salary ($70,000.00 - $80,000.00)

Benefits & Perks: Health Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts


Required Skills

Restaurant Operations

Shift Operations Management

Hospitality Management

Guest Engagement

Staff Management

Problem Resolution

Budget Management

Budgeting and financial forecasting

Onboarding

Operational Management

Operational Policy Development

Supply Chain

Recruitment and Hr

Staff Training

Budgeting

Coaching

Customer Service

performance analysis

Financial Forecasting

Event Management

Quality Control

Cost Control

Marketing Collaboration

Cost Management

Staff recruitment and training

Ability to lift heavy objects

Training and Development

Physical Endurance

Recruitment

Organizational Skills

Staff recruitment

Adaptability

Training

Customer Satisfaction Management

Sense of Urgency

Employee Training

Leadership Skills

Food and Service Quality Control

Software proficiency

Financial Acumen

Policy compliance

Supplier and Vendor Management

Customer Satisfaction

Food Preparation Knowledge

Quality Standards

Budgeting Skills

Supplier/Vendor Relationship Management

Inventory Control

Health and Safety Regulations

Team Training

Inventory Management

Regulatory Compliance

High School Diploma Or GED

Market Knowledge

Bachelor's Degree in Hospitality Preferred

Vendor Management

Managerial Experience

Business strategy development

Diversity and Equal Employment Opportunity Awareness

Training program development

Compliance With Regulations

Business Growth Strategies

Technology Implementation

Leadership

Emergency Management

Communication

Leadership Abilities

Financial Management

Communication Skills

industry knowledge

Read more

View Job Description

Open Jobs From Chama Mama - Chelsea


Bartender
Full/Part Time • Hourly ($16.50) plus tips
Require min. 2 years of experience

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Georgian, Breakfast / Brunch, Coffee / Tea, Desserts

Casual Dining, Wine Bar

Part of Chama Mama

Welcome to Chama Mama Chelsea, where every meal is a celebration of Georgian heritage. Located in the heart of Chelsea, our restaurant brings the vibrant flavors and rich traditions of Sakartvelo (Georgia) to NYC. With every dish, we invite you to experience Chama Time – a moment to enjoy, connect, and celebrate.

Open Jobs From Chama Mama - Chelsea
Bartender

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