San Vicente Clubs Overview:
San Vicente Bungalows (“SVB”) is a prestigious private members-only club located in West Hollywood, California. Since its 2018 opening, SVB has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members.
Building on the success of the original West Hollywood location, San Vicente Clubs is expanding into Santa Monica in late 2024 and the West Village, NYC in early 2025.
San Vicente West Village club will have multiple restaurant outlets and nine luxury hotel suites for member stays.
Primary Purpose of the SV Front Desk Manager:
The Front Desk Manager is responsible for the overall management of the Front Desk inclusive of all club, restaurant outlets, and hotel suite reception operations. This position ensures members and guests are received in an excellent, personable, and professional manner and the member experience meets club standards.
Duties and Responsibilities
- Train, schedule, and supervise all front office staff.
- Develop and implement all front office standard operating procedures.
- Oversee the arrival experience and plotting of seating throughout the property to maintain club standards
- Work closely with the Membership team to ensure that member and guest feedback are monitored, and appropriate actions are taken to address concerns
- Implement strategies to exceed member expectations
- Maintains effective relationships and communication with all other departments.
- Verifies that accurate room status information is maintained and properly communicated to ensure maximum revenue.
- Resolve member and guest problems quickly, efficiently, and courteously.
- Updates group information; maintains, monitors, and prepares group requirements; relays information to all concerned staff members; maintains function board in lobby.
- Ensures that all check-cashing and credit policies are followed.
- Ensure information and member or guest issues from each shift is properly communicated to those working the next shift
- Conducts daily stand up meetings with the Front Desk team
- Collects information required for daily and other revenue records
- Provides concierge-type services to guests.
- Oversee the handling of all restaurant outlets and room reservations, cancellations, no-shows and billings.
- Expedites member and guest check-ins and departures.
- Informs Housekeeping and Engineering departments as problems arise.
- Attending weekly staff and other meetings.
- Performs other appropriate tasks assigned by the Club House Manager.
Qualifications:
- 3-5 years' experience in luxury hospitality
- Excellent attitude to the job, co-workers and members with the willingness to learn new things
- Able to work in a fast-paced environment with speed and quality.
- Polished grooming standards.
- Should be able to communicate, read and write clearly and effectively.
- The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
- Develop and manage front office systems for guest reservations, registration, accounting, and check-out.
- Supervise front office employees.
- Analyze property management system (PMS) data for front office decision-making.
- Knowledge of and ability to perform required role during emergency situations.
Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
