Floor Manager
The Russian Tea Room
150 West 57th Street, New York, NY, United States
The Russian Tea Room hiring Floor Manager in New York, NY

The Russian Tea Room hiring Floor Manager in New York, NY

The Russian Tea RoomMore Info

Full Time • Salary ($70k)
Expired: Feb 1, 2025

Sorry, this job expired on Feb 1, 2025. Below are other jobs that may be of interest to you.

Required Years of Experience

3 years


Job Details

The Floor Manager will play a key role in ensuring seamless service delivery and exceptional guest experiences. This individual will oversee front-of-house operations, including staff supervision, customer interactions, and floor management, to uphold the restaurant's reputation for excellence.


Key Duties and Responsibilities:

  • Supervise, train and coordinate front-of-house staff, including servers, hosts, and bartenders, to ensure smooth service operations during peak hours and deliver exceptional hospitality
  • Monitor dining room activity, including table turnover, wait times, and guest satisfaction, and take proactive measures to address any issues or concerns.
  • Oversees the completion and submission of daily time sheets and tip records.
  • Assist with reservations management, seating arrangements, and special requests to accommodate guest preferences and maximize revenue opportunities.
  • Collaborate with the kitchen team and other department heads to ensure seamless communication and coordination between front and back-of-house operations.
  • Assist with inventory management, including stock replenishment to maintain adequate supplies and minimize waste.
  • Manages employees with integrity and knowledge that promote and maintain the standards of the restaurant
  • Participates in department meetings by communicating a clear and consistent message regarding the restaurant’s goals to produce desired results.
  • Ensure compliance with company policies and procedures, including health, safety, and sanitation standards, to maintain a clean and safe environment for guests and staff.

Qualified floor managers must be energetic, enthusiastic, and have a great attitude, as well as:

  • Have at least 3 years of experience in a similar capacity
  • Have strong communication and leaderships skills skills
  • Must have current TIPS certification
  • Thrive in a fast paced environment, and be able to problem solve under pressure
  • Must have full-time availability (Brunch, Nights, and Weekend availability)
  • Stand and walk for an entire shift, including moving safely through all areas of the restaurant
  • Be able to move, pull, carry or lift at least 50 lbs
  • Have previous wine + food knowledge

Compensation Details

Compensation: Salary ($70,000.00)


Required Skills

Management

Restaurant Floor Management

Restaurant Floor Manager Experience

Assistant General Management

TIPS Certified

Hospitality Management

Scheduling

Hospitality Assistant Manager Experience

Micros POS

Bachelor's Degree or Equivalent Work Experience

OpenTable

Budgeting

Employee Selection

Fine Dining Management

Employee Development

TIPS Certification

Expense Management

Employee Selection and Development

Staff Training

Legal compliance

Facilities Maintenance

Inventory Control

Customer Service Management

Training

Ordering

Policy and Procedure Development

Interacting With Customers

System Improvement Implementation

Facility Maintenance

Payroll and Labor Costing

Shift Management

Guest Service

Guest Feedback Management

Staffing

Facility Cleanliness and Maintenance

Policy Development

Social Media Review

Profit and Loss Management

Standard Operating Procedures

Hand Eye Coordination

Guest Service Excellence

Physical Strength

Current TIPS Certification

Detail Oriented

Employee Relations

Adaptability to Work Environment

Supervision

Vaccination in Accordance With Applicable Law

Goal Setting

Policy and Procedure Implementation

Budget Management

Selection and Development of Employees

Social Media Monitoring

Quality Control

Customer service excellence

Performance Management

Problem Resolution

Compliance With Laws and Regulations

Physical Stamina

Training front of house staff

Attention to Detail

Financial Management

Teamwork

Enforcing Appearance Standards

Problem Solving

Inventory Management

Customer Feedback Management

Ordering of Food and Supplies

Knowledge of Department of Health Codes

Exceptional Customer Service

Handling Employee Questions and Concerns

Supervising Shift Operations

Preparing Policies and Standard Operating Procedures

System Improvements Implementation

Improving Service Performance

Guest Relations

Handling Guest Problems and Complaints

Reviewing Social Media and Guest Satisfaction Results

Physical Stamina for Standing and Lifting

Ability to Use Hands, Handle Objects, and Multitask

Close attention to detail

Ability to Work in a Fast Paced and Demanding Environment

Read more


View Job Description

Open Jobs From The Russian Tea Room


Security
Full Time • Hourly ($17.00)
Require min. 2 years of experience
Host
Full/Part Time • Hourly ($18.00)
Require min. 1 year of experience
Server
Full Time • Hourly ($16.00) plus tips
Require min. 2 years of experience
Busser
Full Time • Hourly ($16.00) plus tips
Require min. 2 years of experience
Line Cook
Full Time • Hourly ($18.00 - $20.00)
Require min. 2 years of experience
Floor Manager
Full Time • Salary ($70k)
Require min. 3 years of experience

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European, Russian, New American

Fine Dining, Bar / Lounge, Banquet Hall

The Russian Tea Room is a treasured, globally-renowned cultural institution and an enchanting, magical place where people of all ages and backgrounds have been having unforgettable dining & celebratory experiences for 96 years.

Simultaneously a sanctuary of refinement, fine cuisine and elegance, and a bastion of delicious, decadent, glamorous fun, the Russian Tea Room provides a luxurious, world-class experience that is universally accessible and provides unparalleled quality and exceptional value.

Universally adored since opening, many of New York's defining cultural moments have taken place at The Russian Tea Room.

Since being founded by members of the Russian Imperial Ballet in 1927, The Russian Tea Room has been a second home for boldface names and the intellectual elite - an exclusive enclave where actors, writers, politicians, and executives plan their next deals and celebrate their friends’ latest Carnegie Hall performances.

Awards
2001
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