Sabai Thai seeks an exceptional Maître d’ to act as the face of our dining experience, ensuring every guest enjoys impeccable service and a welcoming atmosphere. This role oversees reservations, guest interactions, and the seamless operation of the dining area while maintaining our commitment to exceptional hospitality.

Responsibilities

• Serve as the first and last point of contact for guests, creating a lasting impression.
• Receive and coordinate reservations, ensuring accurate table assignments.
• Welcome and greet guests at the entrance according to company standards, escorting them to their assigned tables or seating areas.
• Maintain a pleasant and welcoming environment for guests, ensuring an exceptional dining experience.
• Thank and appreciate guests with genuine warmth as they leave.
• Gather feedback from guests to ensure satisfaction with food and service, addressing inquiries or complaints professionally.
• Anticipate and address guest needs, ensuring a personalized and satisfying experience.
• Communicate clearly, professionally, and respectfully with guests, patrons, and staff at all times.
• Act as a bridge between the kitchen and servers to ensure smooth operations and alignment of goals.
• Oversee all dining room activities, ensuring a high standard of service and ambiance.
• Collaborate with management to implement initiatives to enhance the overall dining experience.
• Train and mentor staff on best practices for guest service and hospitality.

Requirements

• Proven experience in a similar role, preferably in upscale dining establishments.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• A welcoming demeanor and a commitment to exceptional service.
• Ability to work under pressure while maintaining a calm and professional attitude.
• Knowledge of reservation and guest management systems is an advantage. Sevenrooms preferred.

Compensation

• Range : $22 to $26 per hour
• Additional benefits available for the right candidate.
• The above represents the expected salary range for this position. Ultimately, in determining your pay, we’ll consider your experience and other job-related factors.
  
  

Equal Opportunity Employer Statement

Sabai Thai is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are dedicated to fostering an inclusive workplace by upholding the principle of equal employment opportunity for all employees. Our commitment ensures a work environment free from discrimination and harassment. Employment decisions at Sabai Thai are made solely based on business needs, job requirements, and individual qualifications, regardless of race, color, religion, belief, family or parental status, age, or any other status protected under applicable laws and regulations in the regions we operate. We do not tolerate discrimination or harassment of any kind and welcome applicants of all ages.