Required Years of Experience
5 years
Job Details
Role: Food & Beverage Manager
Reports to: Director of Food & Beverage
Who We Are…
Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.
The Property…
Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.
At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, restaurant, lounge, and nightly live entertainment.
The Role…
We are on the lookout for a dynamic Food & Beverage Manager to join our team and report directly to the Director of Food & Beverage. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.
Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.
Key Responsibilities:
- Oversee member, guest and employee satisfaction while maintaining standards, exceeding financial and member experience goals.
- Demonstrate knowledge and proficiency of all applicable food and beverage laws and regulations as well as flawlessly executing The Ned’s sequence of service.
- Responsible for running the floor during service. This includes guiding and coaching the staff, solving guest complaints, and ensuring we are providing the highest level of service.
- Assist with administrative work – placing orders, paying invoices, organizing stockrooms, scheduling staff, recruitment, and various other tasks.
- Collaborate and assist with the Events & Membership team to ensure all Ned standards are consistently met for all events.
- Influentially lead daily operations while encouraging efficient and effective service standards that elevate member, guest, and staff experience.
- Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
- Work cross-functionally to effectively manage the successful execution of Club events and experiences.
- Champion the onboarding and training of new hires, as well as providing a welcoming experience for new staff.
- Build mutual trust, respect, and cooperation among fellow team members and across all departments.
- Monitor and maintain the productivity level of employees.
- Propose and persuade innovative channels to maximize revenue through food, beverage, and events.
- Partner with Membership to gather members’ feedback and develop initiatives that address and highlight concerns.
Requirements:
- Preferred a minimum of 3 years of experience in a fast-paced and professional environment.
- Previous experience as a Floor Manager, Server Captain, or Supervisor in a food forward and high-volume environment.
- Proven success of “champion of the culture,” facilitating excellent communication and engagement.
- Team focused with an understanding of the bigger picture and how you can contribute.
- Able to effectively manage different stakeholders.
Physical Requirements:
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast-paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 20 to 60 pounds.
- Occasionally kneel, bend, crouch and climb as required.
- Must be able to use step ladder
Work Perks…
- Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
- Referral bonus + competitive compensation
- Career development and career training
- Flexible work schedules
- Discounted family rates
- Family meals
- Two weeks’ vacation, 9 days PTO, 10 Holidays
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO
Our Doors Are Yours to Open…
The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Compensation Details
Compensation: Salary ($75,000.00 - $85,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts, Wellness Program
Required Skills
Excellent Communication Skills
Strong Leadership abilities
Ability to Manage Multiple Tasks and Projects Independently
Customer service excellence
Attention to Detail
Knowledge of Food and Beverage Laws and Regulations
Experience in Running Floor Operations During Service
Administrative Skills Such as Ordering, Invoicing, Scheduling, and Recruitment
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Part of The Ned
WHO WE ARE
Founded in 2017, the Ned NoMad is a members’ club and hotel that originated in the UK. During the summer of 2022 the Ned expanded its membership experience to New York and opened its first international ‘Ned’ site.
Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features will be honoured, with interiors designed by the Soho House Design team.
THE PROPERTY
The Ned NoMad will offer a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first floor bar, grill and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property will be Cecconi’s, a modern day classic Italian restaurant.
HOW WE WORK
This is a fast-moving business so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.
Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is detail-oriented and customer centric is a must to ensure the front office operations are seamless and effective.
