The team behind St Jardim is launching an exciting new bistro-inspired restaurant concept in the West Village, opening Q1 2025. This intimate 38-seat space, nestled in a historic brownstone and built around a central bar, blends the warmth of a private residence with vibrant hospitality. We’re seeking an enthusiastic and experienced service director to lead our front of house team.
About the Role
The service director, in collaboration with ownership and leadership teams, will develop, communicate and maintain standards and practices for the restaurant to ensure a high team performance, warm hospitality and strong restaurant culture. They will work closely with the leadership team to drive service each day and inspire employees to work together and hold one another accountable to company standards and culture. They will educate and support the service team to create a warm, knowledgeable dining experience for guests and a respectful, positive work environment and experience for all employees.
The ideal candidate displays an excitement for food, beverage, hospitality and overall excellence. As a critical member of our team, they will ensure efficient restaurant operations, as well as maintain high production, productivity, quality and customer service standards, helping to motivate our staff to provide excellent hospitality. Interest/proficiency in natural wine is a major plus - this will be a wine driven neighborhood restaurant!
This is an opening! flexible start date but expect to be very hands on with lots of creativity input, process driven and room for growth in an exciting aspiring company amongst talented individuals.
As service director, you’ll be the responsible for:
- Foster teamwork and manage a team of FOH and BOH team members; coordinate daily FOH restaurant operations
- Cultivate a culture of hospitality for all stakeholders that supports the businesses objectives and growth
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Train new and current employees on proper hospitality standard of practice
- Actively participate in service, filling in, modeling and inspiring staff
- Implement, oversee and maintain all company policies and procedures
- Create a positive company culture of commitment to excellence
- Schedule, organize and supervise shifts
- Conduct payroll, tip keeping and cash reconciliation
- Assist new hire onboarding, training and orientation
- Appraise staff performance and provide feedback in a timely and professional manner
- Maintain standards according to DOH, safety and employment regulations
- Maintain a good working relationship with others by promoting teamwork and fostering a harmonious work environment
- Perform other duties and responsibilities as required or requested
What We’re Looking For
- 2+ years experience in management in a high-volume restaurant
- Extensive beverage and food knowledge - specifically around low-intervention wines
- Independent, self-motivated thinker
- Strong leadership and communication skills
- Lead with integrity and discipline
- Organized and detail oriented; have the eye for service
- Desire and ability to teach and foster growth
- Ability to problem solve, multi-task and delegate timely and effectively
- Upscale or fine dining experience
- Proficient in Google Suite, Figma
- Familiarity with restaurant management POS and payroll software (Toast)
- Knowledge of Toast, Resy is a plus
- Familiarity with NYC Department of Health regulations (Food Handler’s Certification required).
- Proficiency in inventory, cost management, and technology tools
- NYC references (2 previous employers minimum)
Compensation & Benefits
- Salary: $80k–$90k (based on experience)
- Comprehensive medical, dental, and vision insurance
- Performance-based incentives with potential for long-term financial growth
- PTO days
- Company discounts
- Growth potential in a dynamic restaurant group
How to Apply
We are a fast-growing restaurant group, and we’re looking for someone who can work hard/smart and grow with us long-term. Please send us your resume with a quick note about yourself to [email protected], and we’d be happy to share more details. Looking forward to meeting you!
Commitment to Inclusion
We are an equal-opportunity employer that values diversity, inclusion, and a sense of belonging within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Join us in shaping a standout culinary destination in the West Village!
