We are looking for an enthusiastic leader who wants to flourish in an environment full of passionate talents - one team, one dream!
The following describes the Service Manager position:
Service Manager is responsible for supervising daily restaurant operations with a goal of controlling costs and providing a high-quality experience to customers. Service Manager reports to the Assistant General Manager.
Daily restaurant operations include but not limited to:
- Take ownership of daily service: make-it-happen attitude for daily operation
- Ensure positive guest service in all areas. Address customer needs, comments, and complaints professionally to ensure repeat customers
- Strategize in creating and recognizing repeat guests within a set budget
- Train new and current employees on company procedures and standards
- Manage menu updates: maintain food bible, print menus, and lead menu trainings with staff
- Lead the service team in upsell and any other service trainings
- Adhere to and enforce employee compliance with health, safety, and sanitation standards
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Assist AGM with administrative tasks, including but not limited to restaurant’s beverage/supply inventory, reservations, personnel/payroll and invoices
- Ensure all employees are working within outlined operational standards, company policies, federal/state/local laws and ordinances
- Ensure that assigned projects are completed accurately, on time and in accordance with company policies and procedures.
- Lead line-up in absence of Assistant General Manager and/or General Manager
REQUIREMENTS
- Prior work experience as a floor manager, captain and/or lead server in a fine-dining or upscale restaurant
- Ability to stand long periods of time and lift up to 25 pounds
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to work in a fast-paced and high-pressured environment
- Confidence in customer service skills
- Extensive food and beverage knowledge, with ability to train employees and manage customer satisfaction
- Familiarity with restaurant management software like Resy and Toast
- Strong leadership, motivational and people skills
- Care for Hospitality & Make-it-happen mindset
