Required Years of Experience
3 years
Job Details
Public Records is seeking an experienced and dedicated Maitre D' to join our team. The ideal candidate will have a strong background in food and beverage, a passion for hospitality, and the ability to lead the reservations team and front-of-house operations. This individual will work closely with the events and operational teams to ensure exceptional guest experiences in all rooms.
Key Responsibilities:
- Oversee and lead the reservations process for all rooms, ensuring a seamless and efficient guest experience.
- Supervise and mentor the host department, providing guidance and training to staff.
- Coordinate closely with the events and operational teams to accommodate guest needs and requests.
- Ensure impeccable service standards, maintaining a high level of professionalism and attention to detail.
- Resolve guest concerns or complaints in a calm and professional manner.
- Manage guest bookings, optimize seating arrangements, and manage waitlists effectively.
- Maintain a strong knowledge of menu offerings, food and beverage pairings, and current specials to assist guests and staff.
- Ensure that the front-of-house team operates smoothly and efficiently.
Qualifications:
- Minimum 3 years of experience as a Maitre D' or in a similar leadership position within the hospitality industry.
- Strong knowledge of food and beverage, including current trends and best practices.
- Excellent leadership, communication, and organizational skills.
- Ability to work under pressure in a fast-paced environment.
- Professional demeanor and exceptional customer service skills.
- Experience working closely with event coordinators and operational teams.
Compensation Details
Compensation: Hourly ($24.00 - $32.00)
Required Skills
Leadership
Reservations Management
Team Supervision and Mentoring
Customer Service
Event Coordination
Menu Knowledge
Problem Solving
Communication
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PUBLIC RECORDS is a multi-function, ever-evolving space and platform headquartered within the historic ASPCA building in Gowanus, Brooklyn. Born in 2017, the organization houses diverse sonic and cultural programming, imaginative food + beverage offerings, and innovative design explorations. The space counts among its community a wide network of musicians, producers, artists, designers, architects, chefs, and mixologists. 233 Butler St, the campus itself, has grown to include five concepts: The Atrium, a vegan restaurant and music lounge; The Sound Room, a sonically-immersive live and club space; Cafe Public, an all-day cafe and record store; UPSTAIRS, an intimate listening lounge and cocktail bar; and The Nursery, an open-air plant nursery x event space. Above all, PUBLIC RECORDS is committed to continuously exploring intersections between sound, design, hospitality, and ecology, and championing diverse art forms and practices.
