Order Taker/Reservationists
Casa Tua
20 East 76th Street, New York, NY
Casa Tua hiring Order Taker/Reservationists in New York, NY

Casa Tua hiring Order Taker/Reservationists in New York, NY

Casa TuaMore Info

Full/Part Time • Hourly ($20.00 - $28.00)
Expires: Feb 18, 2025

401 people viewed

Required Years of Experience

2 years


Job Details

The Reservationist & Room Service Coordinator will be responsible for managing all aspects of guest reservations for Casa Tua New York, ensuring an outstanding dining experience. Additionally, this role will handle room service order taking for the Hotel, ensuring timely and accurate delivery of orders. This position requires exceptional customer service skills, attention to detail, and the ability to multitask effectively.

 

Key Responsibilities:

 

Reservationist Duties:

 

Manage and coordinate dining reservations via phone, email, and online platforms.

Provide exceptional customer service to guests, including addressing inquiries and special requests.

Maintain a thorough knowledge of the restaurant’s menu, specials, and policies.

Handle booking modifications and cancellations with professionalism and efficiency.

Collaborate with the restaurant team to ensure smooth seating arrangements and guest experiences.

Assist with the preparation of daily reservation reports and guest feedback.

 

Room Service Order Taking:

 

Answer room service calls promptly and courteously, taking accurate orders from guests.

Provide detailed information about the room service menu, including specials and dietary accommodations.

Relay orders to the kitchen and ensure timely preparation and delivery.

Address any guest concerns or special requests related to room service.

Maintain a clean and organized workspace for order taking and coordination.

Work closely with the hotel’s front desk and housekeeping teams to ensure seamless service delivery.

 

Qualifications:

Previous experience in a reservationist or customer service role, preferably in a hospitality or restaurant setting.

Exceptional communication skills, both verbal and written.

Strong organizational skills with the ability to manage multiple tasks efficiently.

Proficiency in reservation and order management software.

Ability to handle high-pressure situations with grace and professionalism.

A positive attitude and a genuine passion for providing outstanding guest service.

Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

 

 


Compensation Details

Compensation: Hourly ($20.00 - $28.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, 401k


Required Skills

Exceptional customer service skills

Exceptional Customer Service

Attention to Detail

Multitasking

Communication skills (verbal and written)

Organizational Skills

Proficiency in Reservation and Order Management Software

Ability to Handle High Pressure Situations

Problem Solving

Positive Attitude

Team Collaboration

Flexibility in work schedule

Adaptability to High Pressure Situations

Passion for Providing Outstanding Guest Service

Read more


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OPENING SOON

Italian, Mediterranean

Fine Dining, Bar / Lounge

Part of Casa Tua

Experience Casa Tua, our public restaurant, where every meal celebrates the simple pleasures of Italian and Mediterranean cuisine. Honoring a craft we’ve cultivated over two decades we spare no detail and put our heart first in everything we do. Whether you’re savoring a signature pasta or relishing in a decadent dessert, you’re not just dining out, you're welcomed home. Open for breakfast, lunch and dinner service, seven days a week.

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