About Tradroom: 

As the first establishment to combine the flavors of traditional Japanese cuisine with the dynamic trends

of New York’s food culture.  The team developed a menu that would preserve the delicate flavors of Japanese cuisine while adding the  elements to create Japanese-style tapas that would suit a wide range of palates.

In designing the space with a vintage-industrial interior, they aimed to create a venue that promotes

a comfortable and lively  atmosphere parallel to the izakaya found in Japan.

Position Overview:

We are seeking passionate and enthusiastic Floor Manager with a strong work ethic and a deep curiosity to learn and grow with our team.

This role reports to the General Manager.

Qualified candidates must thrive in a collaborative environment, possess a sense of urgency, and demonstrate a commitment to excellence in service.

Qualifications: 

• 2+ years supervising in Fine/ Casual dining restaurant(s) 
• Deep understanding of fine dining food and beverage service standards.
• Extensive knowledge of the restaurant industry both in NYC 
• Keen attention to detail, ensuring all aspects of service meet Tradroom’s high standards
• Proficiency in restaurant management software and tools (e.g., POS systems, reservation platforms).
• Ability to handle high-pressure situations with grace and composure.
• Genuine enthusiasm for the restaurant and an endless curiosity for the food & wine world
• Positive Attitude, a sense of urgency and strong communication skills
• Preferred beforehand, but can obtain before start date: NYC DOH Food Protections Certificate

Responsibilities:

• Oversee daily dining room operations, ensuring seamless and exceptional guest experiences.

• Train, mentor, and supervise dining room staff, maintaining a focus on service excellence and guest satisfaction.

• Collaborate with the culinary team to ensure the dining experience aligns with Tradroom’s vision and standards.
• Manage reservations and guest seating to maximize efficiency and guest satisfaction.
• Handle guest feedback and resolve any issues promptly and professionally.
• Maintain a strong presence on the floor during service, leading by example and supporting the team as needed.
• Monitor and manage inventory of dining room supplies, ensuring proper stock levels.
• Ensure compliance with health, safety, and sanitation regulations.
• POS maintenance: stay up-to-date, replace and update as needed, POS organization
• Guest relations: build rapport, manage guest preferences and notes on Resy, follow-up with guests as needed
• Ongoing education: Continue to assign beverage notes to team and discuss during pre-shift, create a test/quiz each quarter to keep team engaged and challenged
• Keyholder: responsible for closing up restaurant, ensure security of the facility when last to leave the building, check for gas/hood/appliances upon departure