Assistant General Manager

Redwood Hospitality is a hospitality group based in Brooklyn with a passion for thoughtful dining experiences and exceptional service. Known for managing prestigious establishments such as the Michelin-starred Oxalis and the vibrant Place des Fêtes. In 2024 Redwood Hospitality expanded with the addition of Laurel Bakery and an our all-day cafe, Cafe Mado.

We are seeking a dynamic and experienced Assistant General Manager to lead the team and oversee operations alongside the General Manager. This pivotal role is not just about managing day-to-day operations; it's about embodying the spirit of hospitality that Redwood is known for. The ideal candidate will be a visionary leader with a passion for excellence, an expert in multitasking and operational efficiency, and a champion for creating exceptional guest experiences.

Key Qualities for a Successful Candidate:

• Leadership Excellence: Ability to inspire, motivate, and lead a diverse team to achieve excellence in service, quality, and operational efficiency.
• Operational Savvy: Adept at managing the complexities of overseeing a lively restaurant, with a keen focus on detail, systems, and process optimization.
• Growth Mindset: Innovative thinker with a strategic approach to growth, particularly in enhancing operations and service models.
• Hospitality Passion: A genuine passion for hospitality and creating memorable experiences for guests, with an innate ability to anticipate needs and exceed expectations.

Operational Support

• Assist in overseeing the day-to-day operations of a dynamic restaurant with daily menu changes, ensuring high service standards, quality, and efficiency are met.
• Help manage inventory, procurement, and supply chain logistics to maintain cost-effectiveness while ensuring the availability of top-quality ingredients and materials.
• Support the implementation and maintenance of systems for order processing, delivery, and customer service, ensuring smooth and scalable operations.

Strategic Contribution:

• Aid in developing and executing strategies aimed at improving operational efficiency, driving revenue growth, and enhancing the restaurant's presence.
• Monitor market trends and competitor activities to identify opportunities for innovation and improvement.

Team Collaboration:

• Provide leadership support to the General Manager, fostering a culture of excellence, accountability, and teamwork across the entire team.
• Contribute to hiring, training, and developing staff, ensuring employees are motivated, well-trained, and equipped to perform at their best.
• Assist in creating and maintaining a positive and inclusive work environment, encouraging innovation, feedback, and personal development.
• Collaborate with management to continuously improve the training program and standard operating procedures.

Financial Assistance:

• Assist in preparing and managing budgets, financial reports, and forecasts to ensure profitability and financial health.
• Help implement cost-control measures and financial strategies to optimize revenue and minimize expenses, ensuring the restaurant remains within labor, beverage, and food cost targets.

Customer Experience:

• Champion the delivery of exceptional guest experiences by ensuring the quality of food, beverages, ambiance, and customer service remain consistently high.
• Engage with guests to gather feedback, resolve issues, and foster customer loyalty.
• Assist in managing reservations and walk-ins, ensuring a smooth guest experience and maximizing sales.

Qualifications:

• Proven experience in a managerial or supervisory role within the hospitality industry, preferably in an elevated hospitality setting.
• Strong leadership capabilities with the ability to motivate and develop a diverse team to achieve excellence.
• Excellent organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Highly skilled in utilizing reservation management systems (such as Resy) for optimizing seating arrangements and managing the door, including both reservations and walk-ins.
• A commitment to high standards of service, quality, and operational excellence.
• Knowledge of the wine industry and trends in the hospitality industry is a plus.

If you're a forward-thinking leader with a passion for hospitality and innovation, we'd love to hear from you.