Kured Catering Manager/Brown Bag Shift Lead

Full -Time

Kured is a charcuterie catering company, offering on-demand charcuterie boards, small plates, and sandwiches. We have storefronts in Boston and New York City. 

As a company, we have undergone many changes in our NYC store in the past couple of months. Our storefront has now re-branded as Brown Bag Sandwich Co, a chopped sandwich concept! However, Kured catering still operates as a major segment of our business. We are looking for a Catering Manager/Shift Lead to help support our ever growing company. In this role, you will be running Kured catering while also assisting in running day-to-day at Brown Bag. The role is full time, and requires flexibility contingent on rolling catering orders that come in during the week. From day 1, it will primarily focus on prep and fulfillment of large volume orders. The ideal candidate is a self strating, leads enthusiastically, is willing to jump in wherever needed, excels in a fast-paced work environment, is well-organized, and will be responsible for providing an exceptional experience for our catering clients and walk-in guests.

Responsibilities include, but are not limited to:

Store-Level Work:

• Supervise and motivate team members, providing direction and support as needed.
• Lead by example in delivering excellent customer service, adhering to operational standards, and maintaining a positive work environment.
• Catering prep & fulfillment
• Ensure proper food safety and sanitation practices are followed at all times.
• Process customer orders efficiently, including taking orders, ringing them in, and ensuring timely delivery.
• Oversee the preparation and quality of all menu items, ensuring consistency and adherence to recipes.
• Maintain cash drawer accuracy and perform end-of-shift cash-out procedures.
• Create prep lists nightly for next days prep requirements - communicate to team members
• Organize daily and weekly catering schedules to ensure orders are made promptly
• Facilitate order deliveries through third-party platforms
• Coordinate with the owner to order proper amounts of product for weekly orders
• Serve as a face of the Kured brand at offsite events, including grazing tables and classes
• Manage extra staffing as needed based on order volume
• Handle daily opening and closing procedures, ensuring the store is secure and prepared for the next shift.

Admin Level Work, Weekly Deliverables, & Goals

• Catering Inbound Sales
• Respond to inbound leads in a timely manner and coordinate guest orders
• Sending follow up to guests for feedback to improve
• Catering Outbound Sales
• Develop new business relationships by creating an outbound strategy by industry segment 
• On the first of each month, send “touchbase” emails to our “priority customers” (customers that have spent > $1000 with us) asking their monthly catering needs

Expectations:

• At least 1 year of Food and Beverage industry experience
• Ownership mentality and dedication to your work. We will not tolerate lateness or low-effort
• Scheduling:
• Generally, Tuesday-Saturday, 8-hour days (40 hours per week).
• Schedule will be around schedule of orders, this includes some early mornings or later evenings
• Time-off:
• 10 days of paid vacation per year during mutually agreed upon times, submitted and approved by owner at a minimum of 1 month in advance
• You are also entitled to your New York State Safe and Sick Leave, which accrues throughout the calendar year at a rate of 1 hour for every 30 hours worked, with a max of 5 days per calendar year.
• Any personal or additional time off must be submitted a minimum of 1 month in advance and approved by owner
• This additional time off may be paid or unpaid subject to written approval by owner
• You will not be compensated for any unused paid time off, regardless of situation or if terminated voluntarily or involuntarily.

Compensation:

• Two options:
• Option #1: $45k base + 1.5% commission on catering sales (paid out monthly)
• Equates to about $50k / year all-in - based on our yearly projections
• Option #2: $40k base + 3% commission on catering sales (paid out monthly) 
• Equates to about $50k / year all-in - we expect this to continue increasing year over year as we do more catering business