Host
Zuma - New York
261 Madison Avenue, New York, NY 10016
Zuma - New York hiring Host in New York, NY

Zuma - New York hiring Host in New York, NY

Zuma - New YorkMore Info

Full Time • Hourly ($20.00)
Expired: Jan 5, 2025

Sorry, this job expired on Jan 5, 2025. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year


Job Details

As a Zuma Receptionist, you provide a warm welcome ensuring a smooth transition into the dining experience. This position requires exceptional communication skills, a friendly demeanor, and the ability to manage guest flow effectively. For applicable locations, the Receptionist must also manage the coat check area.

 

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

 

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

 

Main Duties

Your key responsibilities will include:

  • Welcome guests upon arrival with a friendly greeting and escort them to their designated table, ensuring a positive first impression
  • Assist in managing the waitlist and seating chart, optimizing table turnover and accommodating guest preferences in the absence of the Maitre D’ or Reception Manager
  • Provide accurate wait time estimates and manage guest expectations during peak dining hours
  • Handle phone calls and inquiries for guests with to-go orders (where applicable), special requests, and provide general information about the restaurant
  • Maintain a tidy and organized host stand area, including menus, reservation books, and guest amenities
  • Assist with various tasks as needed, including seating guests in the bar area, helping with coat check, and directing guests to restrooms

 

What We Look For

Our ideal candidate embodies our values and the following:

  • A genuine love for culinary experiences & a passion for Japanese cuisine
  • Proven experience as Host or a similar role in a luxury high-volume restaurant
  • A natural team player who is at home working in sync with a large team
  • Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
  • Experience working with SevenRooms or other reservation systems preferred

 

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.  

As part of our team, you’ll enjoy:

  • World-Class training, designed to inspire and educate
  • Global opportunities, experience hospitality around the globe with our five incredible brands
  • Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
  • Family Meals are shared daily
  • Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
  • Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

 

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. 

 

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage. 


Compensation Details

Compensation: Hourly ($20.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts


Required Skills

Experience Working Within Busy, Luxury Sushi Sections

Exceptional Communication Skills

Passion for Role and Desire to Continue Developing Knowledge

Friendly demeanor

Hardworking Attitude and Impressive Team Player

Ability to Manage Guest Flow

Impressive Level of Knife Skills and Eye for Detail

Handling Phone Calls and Inquiries

Experience Working on Different Sections in High Quality Restaurants

Maintaining Tidiness and Organization

Ability to Handle High Volume Services and Help Others Stay Calm

Following Service Standards and Protocols

Friendly, Courteous, and Efficient Guest Service

Previous Experience in High End Hospitality

Ability to Work as a Member of the Restaurant Team

Experience With Reservation Systems

Strong Communication Skills in Resolving Guest Complaints

Anticipation of Guest Needs and Proactive Service

Multitasking in a Fast Paced Environment

Maintaining Menu Cleanliness and Consistency

Working Collaboratively in a Team

Status Checks and Updating Out Times

Knowledge and Respect for Authentic Japanese Cuisine

Flexibility in Work Hours

Customer Service

High Volume Service

Communication

Teamwork

Positive Attitude

Multitasking

Reservation Management Platforms

Conflict Resolution

Attention to Detail

People Skills

Fine Dining Service

Professionalism

Work In a Fast-Paced Environment

Telephone Skills

Welcoming Guests

Organizational Skills

Guest Interaction

Guest Service

Standing for Long Periods of Time

Work Well Under Pressure

Safety and Sanitation

Food Safety Knowledge

Reservation Systems

Answering Telephones

Service Procedures

Guest Reception

Reservation Management

Team Player

Read more


View Job Description

Open Jobs From Zuma - New York


Head Pastry Chef
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Japanese, Sushi

Fine Dining, Restaurant Group

Part of Azumi Restaurants

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.

Zuma, the brainchild of award-winning co-founder and creator, Rainer Becker, brings its internationally acclaimed style of authentic and modern Japanese food to Midtown, New York.

Open Jobs From Zuma - New York
Head Pastry Chef

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