Job Overview: Provide a warm and memorable experience for every person who dines at Octavia. The GM guides staff in offering a high standard of service, and maintaining a consistent balance between warmth and professionalism. The GM leads service every night on the floor. 

Responsibilities include: 

• Facilitating a warm, seamlessly executed guest experience
• Developing a rapport with regular clientele and maintaining systems to grow knowledge of VIPS and regulars continuously
• Knowledge of, and comfort with fine dining service standards
• Nightly pre-service meeting
• Writing FOH schedule
• Maitre D’/ floor management during service
• Payroll/Labor 
• Handle daily cash and tip reporting
• New Hire procedures
• Aloha/Toast editing of frequently changing menu
• Collaboration with BOH to produce the daily menu notes
• Coffee/Tea ordering and inventory
• Assist Wine Director with monthly inventory
• Effective and organised communication on weekly manager meeting
• Complete Opening/Closing procedures
• Handle any issues that may arise - guest relations, internet/power, restaurant maintenance, florals, HR, etc.

Qualifications:

• Experience in managing a team of a comparable size and skill for 1+ years
• Management experience at a Michelin or other highly rated restaurant preferred
• Familiarity with steps of service/ table maintenance
• Dedication to hospitality and providing excellent dining experiences, local, seasonal cuisine
• Good communication skills
• Strong work ethic
• Team player mentality
• Wine knowledge and service proficiency
• Highly motivated, professional, and reliable
• 1+ year of Toast or comparable POS knowledge is highly desired
• Excel and Google Doc proficiency
• OpenTable fluency is required

PHYSICAL DEMANDS:

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 50 pounds, standing for 8+ hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may occasionally change. Frances reserves the right to add or delete duties and responsibilities at the discretion of its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.