We are seeking to hire a dynamic and experienced Dining Room manager to oversee and lead the FOH Team at HOWOO.

The Dining Room Manager is a dynamic hospitality professional responsible for all aspects of the customer experience at HOWOO.

As the Dining Room Manager at HOWOO, in collaboration with the leadership teams, will set communication standards and practices for the restaurant to ensure a high performing and fulfilled team. They work closely with the management teams to drive service each day and inspire team members to work together and hold one another accountable to the standards set. They educate and support the service team to create the best dining experience for all guests and the best work environment and experience for all employees.

Responsibilities:

• Oversee daily dining room operations, ensuring seamless and exceptional guest experiences.
• Train, mentor, and supervise dining room staff, maintaining a focus on service excellence and guest satisfaction.
• Collaborate with the culinary team to ensure the dining experience aligns with Howoo’s vision and standards.
• Manage reservations and guest seating to maximize efficiency and guest satisfaction.
• Handle guest feedback and resolve any issues promptly and professionally.
• Maintain a strong presence on the floor during service, leading by example and supporting the team as needed.
• Monitor and manage inventory of dining room supplies, ensuring proper stock levels.
• Ensure compliance with health, safety, and sanitation regulations.
• POS maintenance: stay up to date, replace and update as needed, POS organization
• Ongoing education: Continue to assign beverage notes to team and discuss during pre-shift, create a test/quiz each quarter to keep team engaged and challenged
• Keyholder: responsible for closing restaurant, ensure security of the facility when last to leave the building, check for gas/hood/appliances upon departure
• Motivate and be proactive in encouraging team commitment and spirit

Qualifications: 

• 2+ years supervising in high volume, upscale to fine dining restaurant.

• Deep understanding of food and beverage service standards.
• Extensive knowledge of the restaurant industry both in NYC and around the world
• Keen attention to detail, ensuring all aspects of service meet Howoo’s high standards
• Proficiency in restaurant management software and tools

(e.g., POS systems, reservation platforms).

• Ability to handle high-pressure situations with grace and composure.
• Passion for food and the hospitality industry
• Positive Attitude, a sense of urgency and strong communication skills
• Knowledge and appreciation of Korean cuisine is a plus

Equal Employer Opportunity Statement

We provide equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing non-discrimination in employment.