The server is responsible for serving food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner; ensures a positive experience for all guests.
RESPONSIBILITIES AND AUTHORITIES:
- Always treats guests with courtesy and respect in a variety of situations.
- Displays honesty & integrity.
- Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
- You build strong partnerships with internal customers and outside vendors
SPECIFIC DUTIES:
- Greets guests upon arrival; assists with seating as needed.
- Presents menus/wine lists to guest and describes all daily specials.
- Takes food and beverage orders accurately and courteously; responds to guests’ questions regarding food and beverage items.
- Opens/presents/pours wines and champagnes in a professional manner as needed.
- Accurately writes tickets for food and beverage items; turns tickets into kitchen/bar in a timely manner; coordinates with kitchen staff to clarify any special requests.
- Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of guests as needed.
- Review’s food order for accuracy and presentation prior to delivery to patron; coordinates with kitchen staff to rectify any deficiencies.
- Refills guests’ beverages as requested; monitors guests during meals to provide for all needs.
- Suggests desserts to guests at completion of meal; accurately takes and delivers dessert orders.
- Delivers accurately itemize bill receipt to guests upon meal completion.
- Handles purchasing transactions, which include operating the cash register and accounting of daily sales.
- Receives payment from guests; makes change as needed; issues receipts.
- Clears and resets tables as needed.
- Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
- Always maintains cleanliness and sanitation; performs closing clean-up duties.
- Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to F&B Manager as needed.
- Assists other staff members as needed to ensure optimum service to all guests.
- Completes all necessary paperwork; maintains files and records.
- Performs other related duties as assigned by management.
REQUIREMENTS:
- 1-2 years of food server in full-service restaurant is required
- Must be minimum age to serve alcohol.
