Floor Manager

ABOUT US:
Highly-acclaimed Wine Spectator Grand Award-Winning Ai Fiori is looking for an energetic, professional, and passionate Restaurant Dining Room Manager to join the team. Ai Fiori operates as part of Altamarea Group, an award-winning global hospitality firm with 15 restaurants worldwide. Ai Fiori offers managers an opportunity to work with high-quality Italian cuisine and wine/spirits and an operations team firmly committed to investing in and developing talent. Altamarea Group, through its talented team of employees, creates special memories through exceptional hospitality, delivering the highest level of food and service across distinct brands and concepts.

Who We’re Looking For
We are seeking a dedicated and experienced Floor Manager to join our team! As the Floor Manager, you will oversee the breakfast and lunch team, ensuring guest satisfaction. You will have a passion for hospitality, strong leadership skills, and a commitment to delivering an exceptional dining experience to our guests. The ideal candidate will have a strong background in food & beverage. 

Responsibilities Include 

• Train, develop, and motivate all staff, with a special emphasis on the Front Door team.
• Organize, supervise and execute shifts during breakfast and lunch, including overseeing scheduling.
• Deliver superior service and optimize client dining experience on a daily, consistent basis.
• Ensure exceptional service standards are upheld during breakfast and lunch shifts.
• Coordinate daily team briefings on menu changes, service standards, and team acknowledgements.
• Monitor cleanliness and set-up within the restaurant.
• Perform other duties as assigned by management.

Essential Duties

• Adept with all restaurant technology (reservation management, POS, purchasing, labor-management)
• Candidates should demonstrate creativity and a commitment to brand success
• Demonstrate an emphasis on driving business while improving quality and guest retention.
• Performing high level of customer/guest service and guest interaction by exhibiting a friendly personality and engaging guests consistently.
• Ensure compliance with health and safety regulations in the dining area.
• Administrative duties such as inventory and purchasing.

Qualifications

• Effective, respectful, and clear communication skills to staff members, management and guests.
• Strong background in fine dining (ideally Michelin-level service), experience as a Maitre’d, and/or knowledge of service standards
• Must have fine dining experience, Michelin Star experience is a plus.
• Must be capable, trustworthy, have integrity, and have experience deescalating.
• Ability to train, motivate and support restaurant staff.

What We Offer

At Altamarea Group, we are committed to creating a supportive and professionally rewarding work environment for all of our team members. We are also pleased to offer the following benefits for our employees:

• Comprehensive Medical, Dental, and Vision Benefits with wide range of coverage options for families (30 days from date of hire)
• Paid Time Off (progressive with tenure)
• Career Development and Growth Opportunities
• Employee Dining Discount at All Altamarea Group Restaurants
• 401(k) Plan (one year from date of hire)

Altamarea Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.