About NARO:

Co-founders Chef Junghyun ‘JP’ Park and CEO Ellia Park, along with the NA:EUN Hospitality team (the acclaimed group behind Atoboy [2016] and Atomix [2018]), opened NARO in 2022. 

Located in the iconic Rockefeller Center, NARO quickly earned a prestigious 3-star rating from the New York Times in 2023. NARO’s cuisine is deeply rooted in ‘Hansik,’ the essence of Korean culinary tradition. Through NARO, we aim to share the often underrepresented story of Korean cuisine abroad. The restaurant offers multi-course tasting menus and à la carte options, with a focus on subtle, delicate, vegetable-forward flavors, showcasing traditional techniques and seasonal ingredients.

Job Overview:

NARO is seeking an experienced and dedicated General Manager to join our team. In this role, you will collaborate closely with the owners, directors, and the entire NARO team to ensure the seamless operation of our restaurant, fostering a positive work environment and maintaining the high standards that define our dining experience.

We are looking for a passionate and enthusiastic leader with a strong work ethic and a commitment to continuous learning and growth.

General Manager responsibilities include (but are not limited to):

Management:

• Foster a collaborative, high-performing, inclusive, and respectful work environment.
• Manage daily floor operations, including guest interactions, service coordination, and staff oversight.
• Participate in opening/closing procedures, such as financial reporting, pre-shift meetings, and end-of-day procedures.
• Oversee POS system, menu updates, and guest relations.
• Hold team members accountable and handle disciplinary actions as needed.

Hospitality & Guest Relations:

• Address guest opportunities and resolve issues promptly.
• Build rapport with guests, manage preferences, and create memorable experiences.
• Oversee guest communication across Resy, OpenTable, and other channels, ensuring accuracy and professionalism. Develop expertise in these systems, train team members, optimize service slots, and maintain organized guest profiles.
• Oversee and respond to online reviews, coordinate recovery efforts, and highlight feedback.
• Maintain guest communication standards across all platforms.

Ordering & Inventory:

• Manage ordering of branded goods, uniforms, and office supplies.
• Maintain an understanding of inventory and ordering procedures for various supplies, including linens, uniforms, and FOH smallwares.
• Implement and supervise inventory management systems.

Facilities, Repairs, & Maintenance:

• Manage vendor relationships and oversee routine maintenance critical to restaurant operations.
• Coordinate with vendors for cleaning, floral, and landscaping services.
• Troubleshoot and maintain POS, internet, and A/V equipment.
• Ensure team compliance with daily, weekly, and routine maintenance tasks, including scheduling and tracking service invoices.
• Update and maintain FF&E guides, health inspection SOPs, and necessary documentation, and coordinate monthly mock inspections.

HR:

• Lead recruitment efforts, from posting job listings to conducting final interviews.
• Build and train a strong team, ensuring proper onboarding and continuous education.
• Conduct employee reviews, provide feedback, and support professional growth.
• Administer progressive discipline, terminations, and ensure proper offboarding procedures.
• Ensure compliance with all forms, mandatory training, and labor laws.

Administrative & Financial:

• Track and organize invoices, ensuring timely payments.
• Lead investigations into invoice issues and monitor costs.
• Oversee cash handling, payroll processing, and financial reporting.
• Maintain online platforms and assist with financial forecasting.

Private Events & Catering:

• Assist with event inquiries, client communication, and coordination.
• Ensure smooth execution of events and follow-up for repeat business.
• Participate in weekly meetings to review upcoming events.

General:

• Comply with and monitor NYC and NY state labor laws with guidance from HR.
• Obtain or maintain a valid Food Protection Certificate from the NYC Department of Health.

Physical Requirements:

• Ability to lift up to 25lbs if necessary
• Safely and effectively use all necessary tools and equipment
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant

Benefits offered:

• Comprehensive Medical, Dental and Vision insurance
• Pre-Tax Commuter Benefits
• 401k
• Paid Time Off and Sick Pay 
• Bonus
• NA:EUN Scholarship: A chance to win $1,500 to apply towards the cost of any educational endeavor
• Dining Discounts at other properties
• Employee Recognition Awards
• Family Meals
• Educational Classes

If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you!  Please reply with a copy of your resume AND a cover letter detailing why you'd be a great addition to our team! 

NARO is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.